Tazapay - Head - Credit & Fraud Risk

Role Summary:

Designation: Head of Credit & Fraud Risk

Location: Saket, New Delhi (Work From Office)

Experience: 10-15 years

Industry: Fintech / Cross-Border Payments

Function: Credit Risk | Fraud Risk | Payments Risk

Reporting Level: Senior Leadership

Team Handling: Yes (5-6 members)

About the Company:

Tazapay is a Series B-funded, global cross-border payments company building infrastructure to simplify international payments. The platform enables businesses to send and receive payments across borders seamlessly, while managing FX, compliance, and risk complexities in the background.

Tazapay works with global merchants, fintechs, marketplaces, exporters, SaaS platforms, and enterprises across multiple countries, currencies, and payment rails. As the company scales across geographies and corridors, fraud and credit risk at onboarding and transaction stages becomes mission-critical.

Role Overview:

Tazapay is looking for a Head of Credit & Fraud Risk to own the end-to-end risk strategy across the merchant lifecycle - from onboarding to live transaction monitoring to ongoing portfolio risk management.

This is a senior leadership role responsible for defining global risk strategy, managing a team of 5-6 risk specialists, and partnering closely with Product, Engineering, Compliance, Operations, Finance, and external financial partners. The role balances growth enablement with loss prevention through data-driven decision-making, automation, and strong risk judgment.

Scope of the function includes:

- Merchant Onboarding Risk

- Transaction & Behavioral Fraud Monitoring

- Credit Exposure & Portfolio Risk Management

Key Responsibilities:

1. Risk Strategy & Leadership:

- Own and evolve Tazapay's global credit and fraud risk strategy across products, corridors, industries, and payment methods

- Build, manage, and mentor a high-performing team covering onboarding, transaction monitoring, and portfolio risk

- Define clear risk ownership, escalation frameworks, approval authorities, and exception handling processes

- Act as the final decision-maker for high-risk merchants, escalations, and material risk exceptions

2. Merchant Onboarding & Early Lifecycle Risk:

- Oversee end-to-end fraud and credit risk assessment during merchant onboarding

- Evaluate early credit risk signals such as business model viability, settlement risk, chargeback exposure, and expected flow behavior

- Define and continuously refine onboarding risk policies, risk scoring frameworks, and approval thresholds

- Enable controlled onboarding of higher-risk but strategic merchants while balancing growth and risk

3. Transaction Monitoring & Fraud Detection:

- Own real-time and post-transaction fraud monitoring strategies across payment rails

- Define rules, alerts, thresholds, and workflows to detect:

- Payment fraud

- Velocity abuse

- Account compromise and misuse

- Partner with Product and Engineering to design automated detection, case management, and intervention systems

- Continuously tune controls to reduce fraud losses while minimizing false positives and customer friction

4. Credit Exposure & Portfolio Risk Management:

- Own ongoing portfolio-level credit and fraud risk monitoring

- Track merchant-level exposure, settlement risk, dispute trends, and behavioral drift

- Define exposure limits, reserves, rolling reviews, and intervention triggers

- Proactively identify deteriorating merchants and lead mitigation actions including limits, holds, pricing changes, or off-boarding

- Provide regular portfolio risk reporting to senior leadership

5. Data, Automation & Risk Infrastructure:

- Drive a data-driven risk culture using SQL, dashboards, and deep analytical reviews

- Monitor key risk metrics including fraud rates, credit losses, chargebacks, approval rates, false positives, turnaround time, and leakage

Partner with Product and Engineering to:

- Build rule engines and decision systems

- Integrate AI/ML-based risk tools

- Automate manual workflows

- Ensure risk systems scale with transaction growth and new corridor launches

6. Cross-Functional & External Collaboration:

- Work closely with Payment Operations, Compliance, Finance, Financial Partners, and leadership on risk-related matters

- Provide risk input into new product launches, corridors, and payment methods

- Support audits, partner due diligence, and regulator queries related to fraud and credit risk

- Act as a trusted risk advisor to Sales and Partnerships teams

Required Skills & Experience:

- 10-15+ years of experience in fraud risk, credit risk, or payments risk within fintechs, PSPs, banks, or

global payment companies

- Prior experience leading and scaling risk teams

- Deep understanding of cross-border payment fraud typologies and credit risk dynamics

- Strong hands-on data capability (SQL proficiency strongly preferred)

- Experience designing or operating onboarding risk and transaction monitoring frameworks

- Proven ability to balance commercial growth with disciplined risk management

- Excellent stakeholder management and executive communication skills

Preferred / Nice-to-Have:

- Experience with AI/ML-driven fraud systems or risk decisioning platforms

- Exposure to multiple payment rails (cards, local APMs, bank transfers, alternative rails)

- Experience launching new geographies or high-risk corridors

- Background in high-risk verticals such as marketplaces, remittances, SaaS, or crypto-adjacent businesses

- Familiarity with regulator and banking partner expectations around fraud and credit controls

Why Join Tazapay?

- Lead risk strategy at the core of a fast-scaling global payments platform

- High-impact role with visibility at leadership and board levels

- Opportunity to build modern, automated risk systems from the ground up

- Work on complex, real-world fraud and credit challenges across geographies

- Strong growth trajectory with meaningful ownership and influence