Description:

Position: Team Member Analytics & MIS

Department: CSO

Function: DRT

Position based at (Location): Noida

Reports to: Lead Dispute Analytics & MIS

POSITION SUMMARY:

- This role is responsible for MIS & Analytics.

- The primary responsibility would be ensuring reports to be published regularly and analyzing trends.

- The role would be responsible for flashing performance reports and coordination with various departments.

- Additionally, the position would be responsible to ensure TRAI compliance and coordination with auditors and ensure data sharing, discussion and closure of all internal, external and M&B Audits.

PRINCIPAL ACCOUNTABILITIES:

- Ensuring regular flashing of MIS as desired by management.

- Preparation of TRAI reports pertaining to billing disputes.

- Coordination with internal and external auditors.

- Ensuring all waivers approved are posted in Kenan.

- Ensuring all QOS SRs are closed within the timeline prescribed by TRAI.

TOTAL STAFF CONTROLLED:

CRITICAL KNOWLEDGE & SKILLS:

- Good Oral and Written Presentation skills.

- Good knowledge and understanding of Excel, MS Access and PowerPoint Presentation.

- Ability to analyze and present data for management analysis.

- Good interpersonal and coordination skills.

QUALIFICATIONS AND EXPERIENCE:

- Graduation in any discipline with minimum 4 years of experience in MIS and Analytics with good working knowledge of excel and PPT (Telecom and dispute resolution related Experience preferred).

About Us:

- Transforming Businesses through Digitalization.

- Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the countrys leading enabler of connectivity and communication solutions for businesses.

- With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India.

- With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.

Our People Shape Our Journey Ahead:

- We are Indias leading enabler of digital connectivity and technology solutions for businesses a feat possible only because we are fueled by the dedication and passion of our people.

- We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.