Tata Tele Business Services - Product Manager - MWP Processes & Customer Experience
JOB DESCRIPTION:
Key Responsibilities:
Process & CX Ownership (ICS-wide):
- Single-point owner for end-to-end process and customer experience across the ICS business.
- Drive continuous improvement, standardization, and simplification.
- Build strong business cases for internal approvals.
Product Launch & Governance:
- Own end-to-end product launch through CLCM sign-off and internal approval forums.
- Drive strict adherence to the NPI process, ensuring cross-functional readiness.
- Ensure all legal, finance, compliance, operations, and GTM requirements are met pre-launch.
- Ensure zero process or CX gaps before launch.
Testing & System Readiness:
- Coordinate product testing in DBCH / billing & commerce systems.
- Validate SKUs, pricing logic, invoicing, taxation, and settlement flows before go-live.
OEM & Partner Management:
- Lead OEM / ISV onboarding and engagement.
- Create, negotiate, and finalize OEM agreements, including commercials, SLAs, incentives, and compliance terms.
- Act as the single point of ownership for OEM product and commercial alignment.
Commercial & Financial Ownership:
- Define pricing models, bundles, and discount structures.
- Set up and govern vendor settlement processes, including reconciliation and payouts.
- Work closely with Finance to ensure margin visibility and profitability tracking.
Go-To-Market Enablement:
- Partner with Sales and Marketing for product positioning, launch kits, and enablement.
- Support sales teams with product training, demos, and competitive differentiation.
- Track post-launch performance and drive continuous improvements.
Key Skills:
- Product lifecycle & NPI management.
- Strong OSS/BSS system and process understanding.
- Commercial modeling & pricing.
- OEM / partner negotiations.
- SaaS, Cloud, Platform & VAS business understanding.
- Strong stakeholder management.
- Structured execution mindset.
Success Metrics:
- 2-3 VAS/ products launched annually through CLCM & NPI with zero compliance gaps.
- 100% launch readiness: DBCH tested, correct pricing, billing, taxation, and SKUs.
- OEM agreements signed & operational for all launched products.
- Products achieve target margins within 2 quarters of launch.
- Accurate vendor settlements with zero revenue leakage or disputes.
- Sales enabled with clear positioning, pricing, and launch collateral.
- Strong crossfunctional execution with minimal postlaunch rework.
Experience & Qualifications:
- 8-15 years of experience in Product Management or delivery or IT preferably in SaaS, VAS, Cloud, or Platform businesses.
- Proven experience managing enterprise-grade product launches with governance.
- Strong exposure to OEM / ISV partnerships and commercial agreements.
- Working understanding of billing systems, settlements, and financial workflows.
- Ability to work effectively across Legal, Finance, Tech, Sales, and Operations teams.
- Bachelors degree in a relevant field (e.g., Computer Science, Business, or Engineering).
- Strong analytical skills and a data-driven mindset.
- Excellent communication and collaboration abilities.
- Understanding of Microsoft products and services.
- Excellent communication and negotiation skills.
- Strong analytical and problem-solving abilities.
About Us:
Transforming Businesses through Digitalization.
Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the countrys leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.
Our People Shape Our Journey Ahead.
We are Indias leading enabler of digital connectivity and technology solutions for businesses a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.
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