Description:

Role Overview:

The Product Lead - Modern Workplace will own and lead the end-to-end P&L for the Modern Workplace business across India.

This role is responsible for scaling a ~500 Cr business to 3 growth over the next 3 years, while improving profitability by at least 5 basis points through bundles and value-added-services around Microsoft 365 and Google Workspace.

The role combines business leadership, product strategy, alliance ownership, and execution excellence, with a sharp focus on the Indian SMB segment.

Key Responsibilities:

P&L & Business Ownership:

- Own complete P&L responsibility for the Modern Workplace business nationwide.

- Drive Annual Operating Plan (AOP) including revenue, gross margin, and profitability targets.

- Deliver QoQ financial performance through disciplined execution and KPI management.

- Scale the business through high-volume, lower ARPU SMB accounts.

Product & Value Layer Development:

- Define and execute the Modern Workplace product strategy around M365 and GWS.

- Build and scale value-added services including migration, deployment, managed services, 247 support, archiving, automation using M365/Teams, Teams Phone System, and Copilot implementations.

- Create and sell bundles with complimentary cloud & telecom products.

Alliance & OEM Management:

- Function as the primary alliance owner for Microsoft and Google.

- Manage Direct and Indirect CSP partnerships.

- Drive OEM agendas, programs, certifications, incentives, and GTM motions across the company.

Sales & Go-To-Market Leadership:

- Part of product-specialized sales teams across regions and cities.

- Enable regional teams with strong value propositions, pricing, and sales playbooks.

Stakeholder & Cross-Functional Leadership:

- Work closely with Product Head, CFO, CRO, Cloud BU Head, and Regional Business Heads.

- Influence and align leaders at VP level and above.

- Drive execution discipline, accountability, and data-driven decision making.

Operating Rhythm & Governance:

- Establish strong data-based management systems for forecasting and profitability.

- Improve unit economics, attach rates, and service margins at scale.

Key Skills & Competencies:

- Strong business acumen with P&L ownership mindset.

- Deep understanding of M365 and GWS ecosystems.

- Experience in SMB-focused, high-volume business models.

- Aggressive, sales outcome-driven leadership with execution rigor.

- Strong stakeholder management and analytical skills.

Experience & Background:

- 10+ years of relevant experience in practice building, P&L leadership, and IT/managed services.

- Direct exposure to Microsoft 365 and Google Workspace platforms.

- Experience managing OEM alliances preferred.

Success Measures:

- 3 revenue growth over 3 years.

- 5 bps improvement in Modern Workplace profitability.

- Strong OEM partnership outcomes.

- Consistent QoQ delivery against financial KPIs.

About Us:

Transforming Businesses through Digitalization.

Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the countrys leading enabler of connectivity and communication solutions for businesses.

With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India.

With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.

Our People Shape Our Journey Ahead.

We are Indias leading enabler of digital connectivity and technology solutions for businesses a feat possible only because we are fueled by the dedication and passion of our people.

We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.