Tata Tele Business Services - Head - Network Product Development & Project Management

Job Title: Head - Network Product Development & Project Management

Career Band: General Manager

Reports To: Head - Engineering

Location: Mumbai/ Navi Mumbai

Organizational Context:

The Head - Network Product Development & Project Management plays a pivotal role in evangelizing, strategizing, designing and development of new network products & projects management par excellence to make the organization future ready with such Products that are required for growth in newer areas/ avenues for the organization.

This role ensures scouting for newer areas/ sectors/ products. This role will be instrumental in bridging strategy, engineering, and operations, ensuring delivery of high-impact CAPEX/OPEX including Tech Refresh, Augmentation, Upgrades and/or other initiatives aligned with organizational goals.

Job Purpose / Role Summary:

The role is accountable for driving new network product initiatives & project managing their delivery in alignment with business. The incumbent will develop & implement project plans & project rollout fostering newer areas evangelization that drives business. The incumbent will partner with internal teams (NOC / Field / Engineering / Operations / Customer success/ SCM) and external OEMs to ensure proper project execution thus aligning with the organization's Goal & Objectives to drive project deliverable.

Key Stakeholders:

Business Product Teams, Network Strategy, Network Field Operations, Service assurance, Customer Success, Finance, Procurement, SCM teams

People Leadership:

Will mange a Project Management team along with its team members.

Key Job Duties and Responsibilities

1. Network Product Development:

- Customer Life Cycle Management with Business Product team

- Lead enterprise OEM/ vendor engagement strategy

- Drive co-creation of future-ready products and solutions aligned to network evolution

- Develop scalable process frameworks and product architecture

- Align product roadmap with long-term business and technology strategy

2. Cross-functional Stakeholder Management

Orchestrate collaboration across key organizational units:

- Customer Service Group

- NOC (Network Operations Center)

- Field Operations

- Service Delivery

3. Program & Project Management

- Act as a single point of accountability for program delivery

- Lead end-to-end execution of Technology Refresh and Network Efficiency programs

- Drive large-scale transformation initiatives across Fiber and Network infrastructure

- Ensure adherence to timelines, budgets, and defined project milestones

4. Performance & KPI Delivery

Own delivery of KPIs for high-value CAPEX/ OPEX programs:

- Cost optimization targets

- Turnaround Time (TAT)

- Quality benchmarks

- Realization of intended business benefits

- Establish governance frameworks and dashboards for tracking

5. Leadership & Team Development

- Build and lead high-performing teams with a strong ownership mindset

- Foster a culture of:

- Innovation and continuous improvement

- Accountability and execution excellence

- Collaboration and agility

6. Strategic Thinking & Decision Making

- Drive data-backed decision-making for network optimization and investments

- Evaluate trade-offs across cost, performance, and scalability

- Act as a key advisor to leadership on transformation initiatives

Central Network Contract management with Authorized signatory to Central / Local agencies

- ITES - certificate and renewal

- Renewable energy

- Railway board

- Real estate contract management [New/ Renewals]

- Others related to Estate management

Ideal Profile

Education

- Bachelor's degree in engineering (Telecom preferred)

- Postgraduate qualification (MBA / MS) from a reputed institute

- Certifications like PMP/ CAPMI with knowledge of Agile Project management methodologies

Experience

- 20+ years of total experience in Telecom / Network / Fiber domain

- 5-8 project deliveries/ up to 10 years in new network product development, project execution for Technology refresh / Central Elements replacement (Transport, Data IP, Voice)

- Working knowledge of telecom material management basics

- Strong communication skills: presenter, analytical, influencer style

- Result-oriented, self-driven, collaborative team player

Proven track record in:

- Large-scale program management

- Network transformation / optimization

- Vendor/OEM engagement

- Cross-functional leadership

Key Skills & Competencies

- Strong program management & execution rigor

- Deep understanding of telecom network architecture (Core / Aggregation / Access)

- Excellent stakeholder management and influencing skills

- Strong analytical and problem-solving ability

- High-quality communication and executive presentation skills

- Decisive, outcome-driven leadership approach

Leadership Attributes

- Growth mindset with high ownership

- Solution-oriented thinking

- High energy and drive ("fire in the belly")

- Ability to inspire and lead teams through change

Success Metrics (KPIs)

- Successful rollout of new products/process frameworks

- Stakeholder management and execution excellence

- Reduction in Network OPEX (site optimization, efficiency gains)

- On-time delivery of transformation programs

- Improvement in network utilization metrics

- Role requires high energy, mobility, and ability to manage field and operational engagements

Gate criterion

- Mumbai-based candidates required, with earliest possible joining

- Project Management certification will be an added advantage

- Exposure to agile project methodologies, digital transformation.