Tata Tele Business Services - Head - IT Infrastructure

Description:

Key Responsibilities

Infrastructure Strategy & Leadership

- Define and lead the organizations IT infrastructure roadmap aligned with business and growth objectives

- Drive modernization initiatives across cloud, data center, networking, and end-user computing

- Lead and mentor infrastructure, network, cloud, and support teams

- Manage infrastructure budgets, vendor relationships, and licensing

Cloud, Data Center & Systems

- Oversee cloud platforms (AWS, Azure, GCP) and hybrid infrastructure environments

- Lead data center operations, virtualization, and storage platforms

- Ensure high availability, scalability, and performance of infrastructure systems

- Drive infrastructure automation and infrastructure-as-code adoption

Network & Security

- Govern enterprise network architecture, including LAN, WAN, VPN, firewalls, and load balancers

- Ensure infrastructure security best practices, compliance, and risk management

- Collaborate with security teams on identity, access management, endpoint security, and data protection

Operations & Service Management

- Ensure 24x7 infrastructure availability and operational excellence

- Oversee incident, problem, and change management processes (ITIL-aligned)

- Define SLAs, KPIs, and performance metrics for infrastructure services

- Lead disaster recovery (DR), business continuity planning (BCP), and regular testing

Vendor & Stakeholder Management

- Manage relationships with OEMs, cloud providers, system integrators, and service vendors

- Partner with business leaders and application teams to support enterprise initiatives

- Present infrastructure strategy, risks, and performance updates to senior leadership

Required Skills & Qualifications

- 12-20+ years of experience in IT Infrastructure, Cloud, or Enterprise Systems, including leadership roles

- Strong expertise in cloud platforms (AWS/Azure/GCP) and hybrid infrastructure

- Experience with virtualization, storage, and enterprise networking technologies

- Strong understanding of IT security principles, compliance, and governance

- Proven experience managing large-scale, mission-critical IT environments

- Strong knowledge of ITIL processes, service management, and operational best practices

- Excellent leadership, communication, and stakeholder management skills

Preferred Qualifications

- Bachelors or Masters degree in Computer Science, Engineering, or related field

- Industry certifications (AWS/Azure Architect, ITIL, TOGAF, CISSP, or equivalent)

- Experience driving infrastructure transformation or cloud migration programs