Tata Tele Business Services - Head - IT Infrastructure

Head - IT Infrastructure

Description:

Key Responsibilities:

Strategic Leadership & Planning:

- Define and execute the IT infrastructure roadmap aligned with business and digital transformation goals.

- Lead the strategy for on-premises, hybrid, and cloud infrastructure modernization.

- Manage budgeting, vendor relationships, technology procurement, and cost optimization.

- Drive innovation in IT operations through automation, standardization, and adoption of emerging technologies.

Infrastructure Operations Management:

- Oversee the design, deployment, and maintenance of enterprise IT infrastructure including servers, storage, virtualization, networks, and data centers.

- Ensure 24x7 uptime, scalability, and performance of critical IT systems and services.

- Lead incident, problem, and change management processes to maintain service excellence.

- Drive capacity planning, performance monitoring, and disaster recovery strategy.

Cloud & Virtualization:

- Lead the cloud strategy (AWS, Azure, or GCP) including migration, governance, and cost control.

- Manage hybrid environments, ensuring seamless integration and workload optimization.

- Oversee virtualization platforms (VMware, Hyper-V, Citrix, etc.) and related infrastructure.

Network & Security:

- Oversee LAN/WAN, VPN, SD-WAN, firewall, proxy, and perimeter security architecture.

- Implement robust identity and access management (IAM) and Zero Trust security models.

- Collaborate with the Cybersecurity team to ensure adherence to compliance and regulatory frameworks (ISO 27001, SOC2, GDPR, etc.

End-User Computing & Collaboration:

- Lead the End User Services team managing devices, collaboration tools (MS Teams, Webex, Zoom), and enterprise mobility.

- Oversee Office 365, Exchange, SharePoint, and Azure AD administration.

- Ensure user satisfaction, system reliability, and IT service desk efficiency.

IT Governance & Compliance:

- Establish and maintain IT policies, procedures, and governance frameworks.

- Ensure audit readiness and compliance with internal and external IT controls.

- Implement service delivery KPIs, SLAs, and continuous improvement plans.

People & Vendor Management:

- Lead and mentor cross-functional IT infrastructure teams across regions.

- Manage strategic vendor partnerships, contracts, and performance reviews.

- Promote a culture of accountability, innovation, and continuous learning within the IT function.

Required Qualifications & Experience:

- Bachelors/Masters degree in Information Technology, Computer Science, or a related field.

- 15+ years of experience in IT infrastructure management, with at least 5+ years in a leadership role.

- Proven expertise in:

Cloud Platforms: Azure, AWS, or GCP

Networking & Security: Cisco, Palo Alto, Fortinet, VPN, Proxy

Systems & Virtualization: Windows, Linux, VMware, Hyper-V

Collaboration & Identity: M365, Azure AD, SSO, MFA, Conditional Access

Automation & Monitoring: PowerShell, Ansible, SCCM, SolarWinds, ServiceNow

- Strong understanding of cybersecurity, compliance, and IT governance frameworks.

- Experience in managing large-scale IT transformations and multi-location infrastructure.

- Excellent leadership, communication, vendor negotiation, and project management skill