Role Summary:

- The Senior Manager - Health & Wellness will be responsible for developing and executing health, wellness, and preventive-care initiatives aimed at improving consumer engagement, well-being outcomes, and overall health experience.

- The role involves designing wellness programs, partnering with healthcare providers, analyzing population health trends, and driving digital wellness solutions across the organization.

- The ideal candidate will have strong domain knowledge in health & wellness, experience managing wellness projects, the ability to work cross-functionally, and a deep understanding of consumer behavior related to health, fitness, preventive care, and lifestyle management.

Key Responsibilities:

1. Health & Wellness Strategy:

- Develop and execute the organization's health and wellness roadmap aligned with consumer needs and business objectives.

- Identify emerging trends in preventive healthcare, lifestyle management, wellness coaching, chronic disease management, and mental well-being.

- Build data-driven strategies to improve consumer health outcomes and drive engagement.

2. Program Development & Management:

- Design and manage end-to-end health and wellness programs such as preventive screenings, fitness initiatives, mental well-being modules, nutrition plans, and lifestyle improvement campaigns.

- Partner with medical specialists, fitness experts, wellness coaches, and digital health providers to deliver high-quality programs.

- Ensure programs comply with regulatory, medical, and organizational standards.

3. Consumer Experience & Engagement:

- Develop engaging health journeys and wellness touchpoints across mobile apps, customer portals, campaigns, and outreach programs.

- Work with digital, product, and marketing teams to create educational content, wellness challenges, and incentive-based programs.

- Improve consumer awareness around preventive care, healthy living, disease prevention, and overall well-being.

4. Data & Insights:

- Track, measure, and report health outcomes, engagement metrics, program effectiveness, consumer sentiment, and adoption patterns.

- Leverage data insights to refine program design and personalize wellness interventions.

- Collaborate with analytics teams to build predictive models for risk stratification and health behavior insights.

5. Stakeholder Management:

- Work closely with cross-functional teams including Product, Digital, Distribution, Claims, Underwriting, and Marketing.

- Manage external partnerships with healthcare networks, wellness platforms, hospitals, fitness providers, and diagnostic partners.

- Ensure seamless onboarding, integration, and delivery of wellness services.

6. Compliance, Governance & Quality:

- Ensure adherence to health, privacy, and data protection guidelines.

- Develop quality standards, SOPs, and governance frameworks for wellness program execution.

- Implement risk management protocols and ensure ethical, safe, and responsible delivery of wellness solutions.

7. Innovation & Digital Enablement:

- Identify digital wellness tools, platforms, apps, and AI-based solutions that enhance consumer well-being.

- Evaluate new technologies such as remote monitoring, digital coaching, health risk assessments, and wearable-based insights.

- Drive adoption of digital-first wellness solutions within consumer journeys.

Key Competencies:

- Strong understanding of health, wellness, preventive care, and lifestyle management.

- Ability to analyze health trends, consumer behavior, and wellness metrics.

- Strong project management and cross-functional collaboration skills.

- Excellent communication, stakeholder engagement, and relationship-building abilities.

- Strategic thinking with the ability to design long-term wellness initiatives.

- Customer-centric approach with a focus on improving well-being outcomes.

- Self-driven, high ownership mindset, and ability to deliver in fast-paced environments.

Skills & Qualifications:

Essential Qualifications:

- Bachelor's/Master's degree in Health Science, Public Health, Wellness Management, Healthcare Administration, Life Sciences, Nutrition, Psychology, or related fields.

- 8-12 years of experience in health & wellness, digital health, preventive care, or employee wellness programs.

- Experience implementing wellness initiatives at scale.

- Deep understanding of wellness frameworks, health assessments, and lifestyle improvement models.

Preferred Qualifications:

- Experience in insurance, health tech, or digital consumer solutions.

- Experience managing wellness partnerships and vendor ecosystems.

- Knowledge of behavioral science, mental wellness frameworks, or preventive medicine.

- Exposure to digital health technologies, wearables, and app-based wellness tools.

- Certifications in wellness coaching, nutrition, fitness training, or public health (optional but beneficial).