Position - Senior Program Manager

Job Role - Program Management (Operations & Network Scaling)

Team - Diagnostics & Supply Chain

Location - Gurgaon

About Tata 1mg

Tata 1mg is India's leading consumer healthcare platform, committed to making healthcare accessible, understandable, and affordable for all Indians. Operating across e-pharmacy, e-diagnostics, e-consulting, and offline stores, Tata 1mg partners with leading hospitals and healthcare providers across the country.Driven by the Tata Group's legacy of trust and public service, Tata 1mg empowers consumers and caregivers to make informed healthcare decisions while building scalable, reliable healthcare infrastructure at national scale.

Know more about us : https://www.1mg.com/aboutUs

Brief about the Team

The Diagnostics team at Tata 1mg is responsible for building and scaling a reliable, high-quality diagnostics ecosystem across B2B and B2C channels. The team works closely with Business, Product, Technology, and Operations stakeholders to ensure seamless partner onboarding, fulfillment excellence, and superior customer experience.As part of this team, you will play a critical role in scaling diagnostics networks while maintaining strong operational discipline and customer trust.

What will you do

- Own end-to-end diagnostics network operations, including partner onboarding, training, enablement, and performance management

- Manage fulfillment operations and customer experience, ensuring high service quality, reliability, and SLA adherence

- Design, implement, and continuously improve scalable operational processes across B2B and B2C use cases

- Collaborate closely with Business, Product, and Technology teams to translate business requirements into operational workflows

- Track and improve key metrics such as service levels, partner performance, NPS/CSAT, productivity, and cost efficiency

- Drive cost optimization, productivity improvements, and margin enhancement initiatives

- Build and own dashboards, SOPs, operating metrics, and review mechanisms to drive execution rigor and accountability

- Support hiring, onboarding, and people management of operations teams as the business scales

What are we looking for

- 3-6 years of experience in operations, supply chain, fulfillment, or program management roles

- Prior experience in e-commerce, marketplace/platform businesses, logistics, or consumer internet preferred

- Strong analytical mindset with the ability to work with data, metrics, and operational KPIs

- Proven ability to manage programs or initiatives end-to-end with clear ownership

- Comfortable working in ambiguous, fast-paced, high-growth environments

- Strong communication and stakeholder management skills, with the ability to influence without authority

Why Join Us?

Tata 1mg offers a unique opportunity to work at the intersection of healthcare, technology, and operations. You will be part of a fast-growing organization backed by the trust and legacy of the Tata Group, while operating with the speed and ownership mindset of a startup. The leadership team is committed to building Tata 1mg into one of India's best places to work.

Tata 1mg is proud to be an Equal Opportunity Employer. All employment decisions at Tata 1mg are made without discrimination, harassment, or unfair treatment on the basis of age, color, physical ability, ethnic origin, nationality, religion, gender, family or marital status, prenatal status, gender reassignment, or sexual orientation. Employment decisions are based solely on business needs, job requirements, competence, and merit.