Tata 1mg - Regional Manager - Operations

What the role involves:

- Leading multi-city collection operations with full ownership of performance

- Driving TAT adherence, quality standards, and customer satisfaction

- Managing and mentoring city managers, phlebotomists, and field teams

- Optimizing cost per order, manpower utilization, and route efficiency

- Ensuring compliance, audit readiness, and asset governance

- Partnering with cross-functional teams to drive automation and process improvements

Key focus areas:

- Operational excellence

- Team leadership

- Cost control

- CSAT

- Compliance

- Growth initiatives