About the role:
Are you someone who doesn't just identify problems but owns them, solves them, and drives them to closure?
We're looking for a high-ownership Program Manager - Problem Hustler to drive AI-led transformation and create smarter, faster, and more customer-centric solutions.
What You'll Work On:
- Drive end-to-end AI-led transformation programs
- Build AI-powered chat and conversational solutions for customer query resolution
- Use data to identify customer pain points, root causes, and improvement opportunities
- Drive automation and improve First-Time Resolution (FTR) and TAT
- Work cross-functionally with Product, Technology, Operations, CX and Business teams
- Define program metrics, track outcomes, manage dependencies, and drive execution
- Continuously challenge existing processes and find simpler, faster and smarter solutions
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