Tata 1mg - Operations Program Manager - Diagnostics Business

Description:

Job Summary:

As an Operations Program Manager for the Diagnostics Business at Tata 1mg, you will oversee the end-to-end operations of lab operations-related projects. Your role will involve solutions, data analysis, and effective communication to drive operational excellence and deliver a seamless customer experience. You will collaborate with cross-functional teams to optimize processes, improve efficiency, and ensure the successful execution of diagnostics programs.

Responsibilities:

- Work across teams and influence priorities, decisions and get buy-in from stakeholders on initiatives and decisions

- Own and develop a program with cross-functional projects and difficult goals which impact an entire country

- Provide analysis and insights to senior leadership in order to influence and support tactical and strategic business decisions in an increasing diversity of areas

- Design metrics and business review documents guiding the operations team through the execution

- Draft and present key documents to leadership, taking an idea from inception to implementation

Qualifications:

- Bachelor's/Master's degree in Business, Operations Management, or a related field

- Proven experience in an operations / program management / continuous improvement role within the ecommerce/heathcare industry.

- Strong analytical and problem-solving skills.

- Excellent project management and organizational abilities.

- Ability to collaborate effectively with cross-functional teams.

- 5+ years of overall work experience