Tao Digital Solutions - Senior Product Manager - Automotive/Dealer Management Systems/Truck Fixed Operations

Role Overview

We are seeking a highly experienced Senior Product Manager with deep domain expertise in automotive dealership systems, particularly Dealer Management Systems (DMS) such as CDK Global, Tekion, and Reynolds and Reynolds. This role will drive product strategy, roadmap, and execution across Fixed Operations, including Parts, Repair Orders, Appointments, and Dynamic Parts Pricing.

The ideal candidate brings a strong blend of product leadership, dealership operations knowledge, and experience building scalable, user-centric solutions for service and parts workflows.

Key Responsibilities

Product Strategy & Leadership

- Define and own the product vision, strategy, and roadmap for Fixed Operations(Truck) within the DMS ecosystem

- Identify market opportunities, customer pain points, and competitive gaps across service and parts domains

- Partner with executive leadership to align product initiatives with business goals and revenue targets

Domain Ownership - Fixed Operations

Drive deep product ownership across:

- Repair Orders (RO): End-to-end lifecycle, job creation, labor operations, billing, and invoicing

- Appointments: Scheduling optimization, capacity planning, advisor workflows, and customer experience

- Parts Management: Inventory, procurement, cataloging, fulfillment, and integration with service workflows

- Dynamic Parts Pricing: Pricing strategies based on demand, availability, margins, and competitive benchmarks

Customer & Market Insights

- Engage with dealership stakeholders (service advisors, parts managers, technicians, GMs) to gather insights

- Translate real-world dealership workflows into scalable product features

- Conduct competitive analysis across platforms like CDK, Tekion, and Reynolds

Execution & Delivery

- Work closely with engineering, design, and QA teams to deliver high-quality features

- Define detailed product requirements, user stories, and acceptance criteria

- Lead agile product development cycles and ensure timely delivery

Stakeholder Collaboration

- Collaborate with sales, customer success, and implementation teams

- Support go-to-market strategy, product launches, and customer onboarding

- Act as the voice of the customer internally

Required Qualifications

- 8-12 years of product management experience, with significant exposure to automotive retail systems

- Strong experience working with DMS platforms such as CDK, Tekion, Reynolds, or similar

- Deep expertise in Fixed Operations (Service + Parts) workflows

- Proven experience owning complex, enterprise-grade products

- Strong understanding of dealership operations and service lifecycle

Preferred Qualifications

- Experience with cloud-based or SaaS automotive platforms

- Exposure to pricing algorithms or dynamic pricing models

- Familiarity with integrations (OEM systems, parts catalogs, service tools)

- MBA or equivalent business/technical education

Key Skills

- Product Strategy & Roadmapping

- Fixed Ops Domain Expertise

- Stakeholder Management

- Agile / Scrum Execution

- Data-Driven Decision Making

- Strong Communication & Leadership

Success Metrics

- Adoption and usage of Fixed Ops features

- Improvement in service throughput and efficiency

- Increase in parts revenue and margin optimization

- Customer satisfaction (dealers, advisors, technicians)

- On-time and high-quality product delivery