Who are we looking for ? - Minimum 10 years of experience in customer insights or market research. Previous research experience in the software industry will be an added advantage - Robust research experience across a wide range of quantitative research methodologies is preferred and experience in qualitative research is good to have - Must have strong analytical and interpretive skills to frame recommendations - Ability to lead multiple, large-scale, research projects in parallel - Excellent project management, multi-tasking, and prioritizing skills are required - Leadership qualities and should be able to mentor and guide junior members of the team - Outstanding communication both verbal and written, presentation, and interpersonal skills required What will you be doing? - Acts as a research consultant to internal Businesses and Marketing organizations. Provides meaningful and actionable insights to drive business objectives and support decision making - Works closely with internal Business (esp. Sales and Product Management teams) and Marketing organizations to understand key business issues and proactively provide thought leadership - Shapes research design, research plans, develop questionnaires/ discussion guides and build persuasive presentations for senior/ executive level internal clients - Adds value to the insights by synthesizing secondary information/ behavioural data with survey data, ability to identify opportunities for this kind of collaboration. - Proven ability to maintain strong working relationships with Research vendors and leverage their expertise to deliver best in class research programs - Identify ways to improve the customer experience at various stages of the customer journey: pre-purchase and post-purchase through various surveys, and work with product, sales, and service teams to improve satisfaction scores and build experience and delight measures

Bangalore

Tally Solutions - Manager/Senior Manager - Insights & Research 

Job Description for Tally Solutions - Manager/Senior Manager - Insights & Research  in Tally Solutions Pvt Ltd in  Bangalore for (10-13) years of experience. Apply Now!