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About Tally: Over the last 35 years, we have come to be known as THE accounting software company in India. An estimated 7 or 8 out of 10 businesses in India use us as their system of choice. We also have a significant and growing international presence with teams in the Middle East, East Africa, South East Asia, and other South Asian Countries. Over the next few years, we are hoping to impact the lives of several hundred million businesses across the globe with our vision of the future of business applications. Some other things you may want to know about us - we have the largest partner network in the IT industry in India with over 28,000 partners. We are a growing family with over 1000+ people, and have offices across the country, in the Middle East, in Africa, and in South East Asia. Role: AGM - Customer Management Experience: 4 - 7 years Location: Bangalore Who are we looking for? - MBA graduates from Tier 1 & Tier 2 colleges - Candidate with more than 6 years of experience working in projects/programs with focus on customer experience/customer engagement - Experience in process design and delivery with proven ability in project execution and communication - Extremely strong problem structuring and solving skills and ability to deal with ambiguity - Ability to interpret and map processes to data - Expertise in Excel and PowerPoint - Ability to multitask, prioritize and manage time efficiently What will you be doing? Project Management : - Optimize execution of projects impacting customer relationship management across functions - Work towards building synergy with other similar/complementing initiatives to ensure consistent customer experience and to minimize partner effort - Champion change and effectively manage implementation of new ideas or programs aligned with company's strategic goals - Manage cadence to review progress and impact of all projects impacting customer relationship with Tally ecosystem - Orchestrate program launches for sales & partner teams through appropriate channels (documentation, training, workshop etc.,) Customer Success : - Own execution and improvement of customer retention through planned and consistent interventions - Design relevant training programs to drive delightful customer experience - Continuously identify opportunities for automation which can significantly impact our ability to manage customers at scale - Continuously identify opportunities for automation which can significantly impact our ability to manage customers at scale - Conceptualize and work towards building processes, systems and tools to improve team's ability to acquire & retain more customers - Interact with internal and external stake holders to gauge the effectiveness of programs launched

Bangalore

Tally Solutions - AGM - Customer Management 

Job Description for Tally Solutions - AGM - Customer Management  in Tally Solutions Pvt Ltd in  Bangalore for (6-7) years of experience. Apply Now!

Tally Solutions - AGM - Customer Management  | iimjobs.com