Talent Acquisition Manager/Recruitment Lead - IT Service

Description:

Role Overview:

- The Recruitment Lead will be responsible for driving end-to-end talent acquisition strategy and execution across business units.

- This role requires strong leadership, stakeholder management, and the ability to scale hiring operations while ensuring quality, speed, and cost efficiency.

- The role involves owning recruitment delivery, team performance, hiring metrics, and stakeholder satisfaction, while continuously improving hiring processes and candidate experience.

Key Responsibilities:

- Lead and manage end-to-end recruitment across technology, sales, leadership, and niche roles.

- Define and execute hiring strategies aligned with business growth plans.

- Manage and mentor a team of recruiters; drive productivity and performance.

- Partner closely with business leaders to understand workforce plans and hiring priorities.

- Own hiring SLAs, quality metrics, time-to-hire, and offer-to-join ratios.

- Drive senior and leadership hiring independently.

- Oversee vendor management, campus hiring, referrals, and external partners.

- Implement and improve recruitment processes, ATS usage, and reporting.

- Ensure strong candidate experience and employer branding.

- Provide regular hiring dashboards and insights to leadership.

Required Experience & Skills:

- 12+ years of experience in talent acquisition or recruitment leadership.

- Proven experience managing high-volume and niche hiring.

- Strong exposure to technology hiring, sales hiring, and leadership hiring.

- Experience working with senior stakeholders and CXO-level leaders.

- Strong understanding of hiring metrics, workforce planning, and compliance.

- Ability to build, scale, and optimize recruitment teams.

- Excellent communication, negotiation, and decision-making skills.

Preferred Experience:

- Experience in IT services, consulting, product, or enterprise environments.

- Experience implementing ATS, recruitment analytics, and automation.

- Strong vendor and partner management experience.

Success Metrics:

- Hiring delivery vs plan.

- Time-to-hire and quality-of-hire.

- Offer acceptance and joining ratio.

- Recruiter productivity and team performance.

- Stakeholder satisfaction.

Why This Role:

- High ownership and leadership visibility.

- Opportunity to scale hiring for a growing organisation.

- Strategic role with direct business impact.

- Platform to build and lead a mature recruitment function.