Location: Bangalore (or) anywhere in India Hybrid flexible.

Experience : 10-14 yrs

Key words: Life Sciences, Operations, Creative / Digital Production, Content Factory, Veeva, Account Management

Must have handled Global Pharma Clients

ABOUT TAG:

At TAG (a Dentsu Company) we help brands stand out and sell more by delivering impactful content, at speed and scale and across channels & geographies. With over fifty years of production experience for some of the worlds biggest brands, we partner with our clients to create work that is efficient, effective, and more importantly tells a story.

We are a dynamic and innovative creative production agency that prides itself on delivering cutting-edge technology solutions.

We believe that the combination of different ideas, experience, backgrounds, and skillsets creates a great place to work.

We pride ourselves on an authentic culture built around our core values of integrity, innovation, sustainability, growth, and accountability.

We are committed to promoting an inclusive, equitable, and diverse culture.

Our global DE&I committee and our leadership team have committed to increasing representation, education, and accountability across the entire business to create positive change from the ground up and the top down.

Check out tagworldwide.com to learn more.

Role Overview:

This role will be responsible for leading the entire workstream for the assigned clients.

This role reports into Head of Life Sciences Operations and works closely with the business directors, clients, functional leads and delivery teams, directing & managing the day-to-day creative & digital production operations.

Further, he/she would be expected to evaluate and implement process improvements and standardized ways of working to drive excellence and efficiencies which may eventually lead to growth for the organization.

Being well versed with the hybrid delivery model; predominantly managing a larger operations team with on-the-ground management of day-to-day executions would be beneficial.

A candidate who has handled global Life sciences/Pharma clients with a proven record of managing and delivering the entire spectrum of deliverables across mediums Digital, print, moving images etc. would be an apt match!

Skills Required:

- 10-14 years of overall experience in the global digital content factory/content transformation system with at least 5-6 years managing the operations of the global accounts through on-shore-off-shore delivery model.

- Manage and improvise overall account profitability/growth and budgets through scope management, monitoring forecast and budget hours, and managing SLAs

- Deeper domain understanding of the Creative & Digital Production related operations from ingest of brief to final delivery

- Strong 360-degree view of the deliverables catered through creative production model for Retail/Pharma/life science accounts.

Should also:

- Have good insight on the platforms like Veeva, IQVIA Mobile Intelligence and other CLMs and their associated products widely used by pharma clients

- Manage the overall accounts content factory deliverables that might vary from eDetail, FTE/RTE, Banners ads, emodules, creative production, print deliverables, videos and web solutions

- Manage and improvise overall account profitability and budgets through scope management, monitoring forecast and budget hours, managing SLAs

- Manage attrition in the account, drive retention initiatives on the floor to manage tenured and experienced employees

- Develop, coach and motivate staff in an environment that embraces change, fosters focus, teamwork, efficiency, timeliness and results that are measured and recognized.

- Instill a sense of ownership and commitment to work and the business.

- Make accurate and objective evaluations of people's performance and potential.

- Must demonstrate possession of analytical, problem solving, interpersonal, time management and communication skills.

- Manage multifunctional teams and build a conducive work atmosphere

- Should have passion for networking and updating with the latest technical / scientific developments and relate it to various projects.

- Creatively and technically manages full lifecycle of in scope projects across appropriate studio or creative team members to successfully meet client needs

- Solves problems through proactive involvement with the client against project goals

- Maintains a forward-thinking approach to industry trends that may impact client needs

- Mentors, supervises, and teaches team-building skills within immediate team

- Leads and is accountable for weekly and monthly meetings with internal and external stakeholders

- Discipline on financial management and billing.

Other Skills:

- Collaborative professional, self-reliant, good problem solver and results-oriented.

- Strategic thinker with an excellent understanding of key industry influences

- Excellent presentation and communication skills (written, verbal).

- Continuous improvement + implementation mindset.

- Can-do attitude.