Taazaa - Manager - Social Media

Manager - Social Media

Description:

- Working at Taazaa involves collaborating with forward-thinking marketers, creatives, and technologists to build impactful digital experiences for global brands.

- We focus on continuous learning, structured growth, and leadership development through hands-on ownership and mentorship.

- Our teams work closely with US-based clients across industries, delivering measurable marketing outcomes.

- We are seeking a Social Media Manager to lead and scale our Social Media practice at Taazaa Martech Studio.

- This is a leadership and skill-head role responsible for managing a team of 67 social media professionals and overseeing social media delivery for 1520 active client accounts.

- The role requires deep hands-on social media expertise, strong people management skills, and extensive exposure to US-market clients.

- You will own social media strategy quality, execution governance, team performance, and client satisfaction across both B2B and B2C brands.

What Youll Do:

Social Media Practice Ownership:

- Own end-to-end social media delivery standards across platforms including LinkedIn, Instagram, Facebook, X (Twitter), YouTube Shorts, and TikTok where applicable.

- Define content frameworks, posting cadence, engagement benchmarks, and platform-specific best practices.

- Ensure platform-native, audience-first strategies for US-market clients.

- Review and approve monthly and quarterly social media strategies prior to client rollout.

Team Leadership & People Management:

- Lead, mentor, and manage a team of 67 social media managers and executives.

- Plan capacity and allocate resources across 1520 client accounts.

- Conduct performance reviews, regular feedback sessions, and skill development planning.

- Build a culture of accountability, quality, and continuous improvement.

- Act as the final escalation point for delivery, quality, or performance issues.

Client Strategy & Stakeholder Management:

- Partner with Account Managers and the Marketing Director on key client accounts.

- Participate in client strategy discussions, QBRs, and escalation calls as required.

- Translate client business objectives into clear, measurable social media KPIs.

- Ensure alignment of social media initiatives with broader marketing and business goals.

Execution Oversight & Quality Control:

- Review content calendars, creatives, captions, hashtags, and publishing schedules.

- Ensure brand consistency, messaging clarity, and high visual standards across all accounts.

- Guide teams on storytelling, community management, and engagement best practices.

- Drive trend adoption, experimentation, and innovation while maintaining brand safety.

Analytics, Reporting & Optimization:

- Define reporting standards aligned with US client expectations.

- Review monthly performance reports and insights before client delivery.

- Drive optimization based on engagement, reach, CTR, lead influence, and audience growth.

- Coach teams to use data-driven insights to improve content performance and outcomes.

Process, Tools & Governance:

- Establish structured workflows using tools such as GitHub Projects, Click Up, Asana, or Jira.

- Create and maintain SOPs for planning, approvals, publishing, and crisis management.

- Ensure predictability, transparency, and delivery discipline across all social media operations.

Skills & Qualifications:

Must-Have Experience:

- 810 years of experience in social media marketing.

- Minimum 45 years managing social media teams in an agency environment.

- Strong exposure to US-market clients and expectations.

- Experience managing both B2B and B2C brands simultaneously.

- Proven ability to scale social media operations without compromising quality.

Core Skills:

- Deep understanding of social media platforms, algorithms, and content formats.

- Strong people management and leadership capabilities.

- Excellent verbal and written communication skills.

- Strategic thinking combined with execution rigor.

- High attention to detail and strong quality control mindset.

- Ability to manage multiple stakeholders and tight timelines.

Preferred Skills:

- Experience working with SaaS, tech, D2C, or service brands targeting the US market.

- Familiarity with social media analytics and reporting tools.

- Experience aligning organic social media efforts with paid and performance marketing teams.

- Ability to build training programs and scalable social media processes.

Behavioral Skills:

- Strategic Thinking Ability to design, execute, and evolve social media strategies aligned with business goals.

- Leadership & Accountability Drives performance through ownership, mentorship, and clear expectations.

- Adaptability Stays current with platform changes, trends, and evolving audience behaviors.

- Analytical Mindset Uses performance data to guide optimization and improve ROI.

- Communication & Collaboration Effectively works with internal teams and client stakeholders.

What Success Looks Like:

- Consistent, high-quality social media delivery across 1520 client accounts.

- Strong team performance, retention, and skill growth.

- Reduced escalations and improved client satisfaction.

- Clear, measurable contribution of social media to overall marketing goals.

- Well-defined processes that enable scale, efficiency, and predictability.

What Youll Get In Return:

- Joining Taazaa Tech means stepping into a leadership role within a fast-growing, innovation-driven environment.

- Youll receive competitive compensation, performance-based incentives, and access to continuous learning and leadership development opportunities.

- We offer flexible work options, a collaborative culture, exposure to diverse US-based clients, comprehensive health benefits, and clear career progression pathways.

Who We Are:

- Taazaa Tech is a kaleidoscope of innovation, where every idea is a brushstroke on the canvas of tomorrow.

- It's a symphony of talent, where creativity dances with technology to orchestrate solutions beyond imagination.

- In this vibrant ecosystem, challenges spark innovation and propel us toward new horizons.

- Welcome to Taazaa where we sculpt the future with passion, purpose, and boundless creativity.