Company Overview:

Swiggy is India's leading on-demand convenience platform, operating at the intersection of food delivery, quick commerce, and hyperlocal logistics. By leveraging a sophisticated technology stack and a vast network of delivery partners, Swiggy connects millions of consumers with restaurants, grocery stores, and local businesses. The company is at the forefront of the digital economy, continuously innovating to make urban life more convenient while managing operations at an immense national scale.

Role Overview:

As a Senior Account Manager, you will serve as the primary strategic partner for our key restaurant and merchant accounts. You will be responsible for managing the end-to-end relationship, focusing on driving business growth, optimizing operational performance, and ensuring high levels of partner satisfaction. This role involves working closely with cross-functional teams including category management, marketing, and supply chain to execute initiatives that enhance partner profitability and improve the overall consumer experience on the platform.

Key Responsibilities:

- Drive revenue growth and market share for assigned accounts by identifying opportunities for menu optimization, promotional campaigns, and operational efficiency.

- Manage complex stakeholder relationships by providing data-backed insights and actionable recommendations to help partners scale their business on the Swiggy platform.

- Monitor key performance indicators such as order volume, conversion rates, and service quality to proactively address bottlenecks and improve partner health.

- Negotiate commercial terms and contract renewals to ensure long-term alignment between partner objectives and company goals.

- Collaborate with internal product and operations teams to translate partner feedback into platform improvements that benefit the broader ecosystem.

Required Skillset:

- Demonstrated ability to manage high-stakes client relationships, with a proven track record of driving account growth and retention in a fast-paced environment.

- Strong analytical proficiency, including the ability to interpret complex data sets to build compelling business cases and strategic plans.

- Excellent communication and negotiation skills, with the ability to influence senior-level stakeholders and navigate challenging business discussions.

- High degree of adaptability and problem-solving capability, with the comfort to operate in a high-growth, often ambiguous, and target-driven environment.

- A Bachelor's degree or equivalent qualification, preferably with an MBA from a premier institute, reflecting a strong foundation in business management.

- Candidates must possess 3 to 7 years of relevant professional experience in account management, business development, or consulting roles.