Swiggy - Lead - Analytics

Description: Lead: Analytics

Years of Experience: Minimum of 6-8 years experience

About CREW:

CREW is an AI-powered Travel and Lifestyle concierge, built to let customers offload their life's to-dos and get them done effortlessly. We are reimagining the experience of getting things done, from travel to gifting to errands - with no friction, 10x faster execution, and moments of delight that keep people coming back.

Why this role matters and is different:

This is not a ?mature business analytics? role. This is a founding analytics-builder role where you will head actionable insights from data and:

- Build the entire analytics backbone for a new business line

- Work directly with product, design and engineering to shape how CREW works

- Define metrics, frameworks, instrumentation, experiments, and insights from zero

- Be comfortable with ambiguity, sparse data, and rapidly evolving product surfaces

- Think like an owner - not an operator

If you prefer structured tasks, fixed problem statements, predictable roadmaps -this role is not for you.

If you enjoy turning chaos into systems, inventing first principles frameworks, and building something category-defining and more importantly turning insights into outcomes: this is exactly for you.

What you?ll do

Insight & Strategy:

- Analyse large, messy datasets to uncover new opportunities or failures across customer experience, agent behaviour, and AI interactions.

- Build frameworks to measure friction points and drop-offs across missions, requirement gathering, and agent workflows.

- Run deep driver analyses - what truly impacts delight, trust, and repeat usage.

- Partner with product to craft experiments (A/Bs and quasi-experiments) around UX, flows, memory engine, and agent-co-pilot tools.

Automation & Self-Serve:

- Translate recurring analyses into automated pipelines or self-serve dashboards.

- Build monitoring systems for TAT, SLA breaches, negative experience flags, and agent productivity.

Cross-functional Leadership:

- Work with Product, Design, Engineering, CX, and Business to influence decision-making.

- Evangelise the right metric vocabulary across the org.

- Create clarity and prioritisation for ambiguous problem statements through the insights you bring to the table.

What we?re looking for:

Hard-skills:

- Minimum of 6-8 years of experience in analytics, data science or related fields

- 4+ years hands-on experience as an IC analyst

- Strong statistical fundamentals (hypothesis testing, distributions, regression, causal inference basics)

- Experience building measurement systems and experimentation frameworks

Mindset / Behavioural Fit (non-negotiable):

- Founder mindset: you take full ownership of problems end-to-end

- First principles thinking: you don?t rely on templates

- Bias for clarity: you can convert vague questions into structured, measurable insights

- Speed + scrappiness: you don?t wait for perfect data

- Taste for product: you can smell friction and know when something feels off

- High agency: you run faster than the system around you

Why Join CREW?

- You?ll shape the analytical DNA of a brand-new product from scratch

- You?ll work on a fully AI native 0-1 product.

- You?ll work closely with the founding product/tech/design group

- You?ll help define what ?concierge powered by AI + humans? looks like at scale

Note : For your candidature to be considered on this job, you need to apply necessarily on the company's redirected page of this job. Please make sure you apply on the redirected page as well.