Job/Soft skill training

Health insurance

Cafeteria

Free meal

Office cab/shuttle

Professional degree assistance

Child care facility

Office gym

International/On-site exposure

Annual leaves

Rewards & recognition

Paternity leaves

Gifts on festivals

Maternity leaves

Stock options

Swiggy Reviews by Employees

Fleet Manager

Delivery Boy

Store Manager

Sales Manager

Assistant Store Manager

Assistant Manager

Senior Executive

Onboarding Executive

Delivery Executive

MIS Executive

Key Account Manager

Senior Sales Manager

Operations Manager

Delivery Partner

Senior Fleet Manager

Team Lead

Senior Manager

Shift Manager

Business Development Manager

Operations Executive

Accounts Manager

Area Manager

Store Executive

Customer Care Executive

Procurement Executive

Manager

Vendor Manager

Junior Executive

Area Operation Manager

Business Analyst

Area Sales Manager

Asm Assistant

HR Executive

Fleet Operations Manager

Strategic Account Manager

Maintenance Executive

Associate Sales Manager

Data Analyst

Commis Chef

Catalogue Specialist

Customer Support Executive

Sales Manager 1

Senior Fulfilment Expert

Executive Quality Control

Quality Executive

Business Associate

Procurement Lead

 Chef DE Partie

Customer Service Executive

Senior Executive Operations

Senior Quality Analyst

Quality Analyst

Senior Customer Service Executive

Senior Business Analyst

Senior Executive - Finance

Field Executive

System Administrator

Operations Associate

Finance Executive

General Manager

Analyst

Senior Key Account Manager

Associate

Executive

Marketing Executive

Administration Executive

Telecalling Executive

Customer Service Associate

Vendor Management Executive

Field Recruiter

Category Manager

Cluster Manager

Quality Specialist

Unit Manager

Deputy Unit Manager

Delivery Manager

Supervisor

Warehouse Executive

Senior Associate

Quality Controller

Sales Trainee

Software Developer

Software Development Engineer II

Customer Delight Executive

Senior Store Manager

Assistant Manager Operations

Team Lead Operations

Sous Chef

Telecaller

Lead Operator

Sales Manager 2

Senior Onboarding Executive

Senior MIS Executive

Software Development Engineer

Cashier

Retail Manager

Commie 2

MIS Analyst

Marketing Manager

Financial Analyst

Job Responsibilities: - You will lead a team of area managers to optimize efficiency of operations and achieve the performance target for these areas. - You will assist the management in implementing new strategic initiatives as well as contribute with ideas for effectively scaling up the operations in these areas. - You will liaise between the implementation team and the operations strategy team to ensure that all the areas under your focus on order fulfilment, logistics and customer experience. - You will be responsible for leading and managing a huge team, their performance, expectations and goals. - Perform cost analysis and reporting as well as manage schedules, quality initiatives and process change initiatives. - Design and manage execution of the employee retention plan; Responsible for deciding on the staffing and training requirements for all the areas under your purview. - Improve the systems, processes and policies in the operations team to better support management reporting, information flow and relevant business metrics - Ensure the fleet of delivery executives across areas are disciplined, and resolve disputes/strikes that may arise in these areas, warranting an efficient and healthy work environment. - Support the area managers in the design and rollout of a pay-out structure that motivates and rewards the desired behaviours and performance of delivery executives - Ensure a flawless delivery service for the customers in your areas with special focus on real time service levels and schedule adherence; - Meet or exceed customer satisfaction rating target of the delivery fleet in all the areas under your purview - Provide individual coaching feedback sessions, and have weekly one-on-ones with the area managers that focus on improving customer satisfaction - Schedule frequent hub visits to ensure compliance in hub operations in all areas - Serve as a leader and point of contact as well as to address issues that are supervisor related or complex in nature - Ensure that there are fewer delivery executive driven cancellations in your area. - Strive for 100% compliance among delivery executives across areas on matters like wearing Swiggy T-shirts, bags and Id card while on delivery. Desired skills: - Post Graduate with 4-6 years experience. - Prior experience in process design and operations implementation (preferably in logistics/supply chain management - Strong operational, analytical and numerical skills; Ability to use data effectively for devising operations strategy - Strong time management skills and the ability to prioritize in order to meet daily, weekly, and long-term requirements and goals - Must have ability to multi-task, manage multiple hubs and establish priorities - Good leadership skills (Experience in managing blue-collared employees is a big plus) - Passion to deliver a positive customer experience; Ability to maintain composure in difficult situations; - Good communication skills - Attention to detail and ability to critically think through and resolve problems

Hyderabad

Swiggy - General Manager - Operations 

Job Description for Swiggy - General Manager - Operations  in Swiggy in  Hyderabad for (4-6) years of experience. Apply Now!

Swiggy - General Manager - Operations  | iimjobs.com