- Assure Streamlined Operations 24/7 across Hyper local zones - Eye on end to end operations through continuous monitoring : - This is predominantly done for D-1, W-1 periods, but the team should also be aware of the daily happenings - Drive reviews on major P0 Functional metrics - This would be daily, weekly and monthly reviews - Have the complete grip on the hyperlocal reasons for performance deterioration of P0 functional metrics by collecting the ground teams feedback and planning teams feedback - Program manage with the cross functional focus groups to proactively resolve major issues - Anchor event readiness across ops, tech/product, Planning and Cx functions - Identify design Gaps, patterns & get it corrected through end to end execution - Ensure accelerated service recovery in case of disruptions due to ops, tech, external reasons - Own and improve playbooks for service recovery and BAU operations Data analytics & Insights: - Hyperlocal (zone/slot/hour) level deep diving of available input and output metrics to understand the reasons for performance. This has to be done daily and weekly - Engage the business to understand critical data requirements, and develop data capability by sourcing, modeling & visualizing operational data for insights & strategic programs - Building an ongoing decision support system with real time insights to make the supply chain more effective and efficient - Drive Bad order, GD, Serviceability improvement charter for all service lines - Work closely with central CX team and design team to pilot, build & scale improvement projects - Catch outliers in the daily operations

Bangalore

Swiggy -  General Manager - Daily Operations 

Job Description for Swiggy -  General Manager - Daily Operations  in Swiggy in  Bangalore for (7-9) years of experience. Apply Now!