Job/Soft skill training

Health insurance

Cafeteria

Free meal

Office cab/shuttle

Professional degree assistance

Child care facility

Office gym

International/On-site exposure

Annual leaves

Rewards & recognition

Paternity leaves

Gifts on festivals

Maternity leaves

Stock options

Swiggy Reviews by Employees

Fleet Manager

Delivery Boy

Store Manager

Assistant Store Manager

Sales Manager

Assistant Manager

Senior Executive

Onboarding Executive

Delivery Executive

Key Account Manager

MIS Executive

Senior Sales Manager

Delivery Partner

Team Lead

Senior Fleet Manager

Operations Manager

Senior Manager

Store Executive

Area Manager

Shift Manager

Accounts Manager

Operations Executive

Business Development Manager

Manager

Customer Care Executive

Procurement Executive

Vendor Manager

Business Analyst

Junior Executive

Maintenance Executive

Area Operation Manager

Area Sales Manager

Asm Assistant

Fleet Operations Manager

HR Executive

Sales Manager 1

Strategic Account Manager

Data Analyst

Commis Chef

Customer Support Executive

Associate Sales Manager

Quality Executive

Catalogue Specialist

Senior Fulfilment Expert

Business Associate

Senior Executive Operations

Executive Quality Control

Procurement Lead

 Chef DE Partie

Operations Associate

Customer Service Executive

Executive

Supervisor

Senior Quality Analyst

Category Manager

Quality Analyst

Analyst

Senior Customer Service Executive

Senior Business Analyst

Finance Executive

General Manager

Deputy Unit Manager

Senior Executive - Finance

Cluster Manager

Field Executive

System Administrator

Senior Key Account Manager

Associate

Vendor Management Executive

Marketing Executive

Field Recruiter

Administration Executive

Telecalling Executive

Customer Service Associate

Warehouse Executive

Sales Manager 2

Quality Specialist

Software Development Engineer II

Unit Manager

Telecaller

Delivery Manager

Quality Controller

Sales Trainee

Software Developer

Senior MIS Executive

Customer Delight Executive

Senior Store Manager

Senior Associate

Assistant Manager Operations

MIS Analyst

Salesman

Financial Analyst

Team Lead Operations

Sous Chef

Lead Operator

Senior Onboarding Executive

Sales Executive

Team Manager

Dcdp

Senior Operations Manager

Roles & responsibilities : - Assure Streamlined Operations - Eye on end to end operations through continuous monitoring - This is predominantly done for D-1, W-1 periods, but the team should also be aware of the daily happenings - Drive reviews on major P0 Functional metrics - This would be daily, weekly and monthly reviews - Have the complete grip on the hyperlocal reasons for performance deterioration of P0 functional metrics by collecting the ground teams feedback and planning teams feedback - Program manage with the cross functional focus groups to proactively resolve major issues - Anchor event readiness across ops, tech/product, Planning and Cx functions - Identify design Gaps, patterns & get it corrected through end to end execution - Ensure accelerated service recovery in case of disruptions due to ops, tech, external reasons - Own and improve playbooks for service recovery and BAU operations - Automate/ build products to enable CT Operations - Automate CT processes and metrics generation by closely working with analytics and product teams - Utilize predictive analytics & forward looking insights for assurance of operations - Ensure high Ops metrics visibility through innovative and real time data extraction, visualization and insight generation - Data analytics & Insights - Hyperlocal (zone/slot/hour) level deep diving of available input and output metrics to understand the reasons for performance. This has to be done daily and weekly - Engage the business to understand critical data requirements, and develop data capability by sourcing, modelling & visualizing operational data for insights & strategic programs - Building an ongoing decision support system with real time insights to make the supply chain more effective and efficient - Drive Bad order, GD, Serviceability improvement charter for all service lines - Work closely with central CX team and design team to pilot, build & scale improvement projects - Catch outliers in the daily operations Desired skills & experience : - Strong excel skills - macros, scripts etc. - SQL query knowledge - Strong in data analysis, insights generation, pattern identification, problem solving, data representation and stakeholder engagement - Minimum 6 years of experience with 1-2 years of experience in planning & performance teams or central control tower teams - Candidates from e-commerce, last mile logistics companies would be preferred

Bangalore

Swiggy - Director - Strategy & Planning 

Job Description for Swiggy - Director - Strategy & Planning  in Swiggy in  Bangalore for (6-12) years of experience. Apply Now!

Swiggy - Director - Strategy & Planning  | iimjobs.com