About the Role :

- As the Director - Dineout (India One Leader), you will own the overall business performance of your geography, driving supply growth, monetization, market share, and P&L outcomes. You will work closely with the India Supply Head to unlock regional potential, build scalable city playbooks, and create a high-performing leadership bench across regions.

- This role requires strong business acumen, data-driven decision-making, deep understanding of the F&B ecosystem, and exceptional stakeholder management skills.

Key Responsibilities :

Strategy & Business Growth :

- Partner with the India Supply Head to identify the Total Addressable Market (TAM) for the region and build city-wise growth strategies to unlock market potential.

- Define region and city-specific supply strategies, prioritizing GMV-driven onboarding and defining clear AOPs.

- Ensure city-level percolation of AOPs down to clusters with strong execution rigor.

- Own regional P&L, working closely with Marketing to drive customer growth and monetization.

- Drive Ads monetization charter for the region-identify, renew, and scale monetization opportunities in line with AOP.

- Track and review key growth metrics including GMV, discounts, supply width & depth, commissions, denial rates, Rx offers, and Rx satisfaction scores.

- Create impact-driven business reports that reflect performance trends for internal leadership and restaurant partners.

- Lead regional activations such as festivals, GIRF, and hyperlocal campaigns to drive acquisition and engagement.

- Continuously benchmark competition across pricing, offers, supply, innovation, and product capabilities; drive initiatives to stay ahead.

- Lead new city expansions, building markets from scratch-hiring teams, onboarding quality supply, and driving sustainable growth.

Team Management & Leadership :

- Lead a leadership team of 7-9 City Heads, with 70+ indirect reports across Cluster Managers and Account Managers.

- Build strong performance management frameworks, career paths, and capability-building programs.

- Translate annual AOPs into quarterly and monthly plans, supported by incentive structures and inter-region competitions.

- Personally manage and nurture relationships with 10-15 marquee F&B clients who are industry thought leaders.

- Act as the senior escalation point and brand ambassador, especially in the context of evolving industry dynamics and NRAI guidance.

Cross-Functional Collaboration :

- Partner with Analytics to co-create dashboards covering growth metrics, sales productivity, competition mapping, lead prioritization, incentives, and leaderboards.

- Work closely with Customer Experience to resolve escalations, reduce TATs, and improve overall diner satisfaction.

- Collaborate with Finance to streamline processes impacting merchant experience and improve SalesForce adoption.

- Partner with Content and QAC teams to strengthen catalog quality, refresh content, and identify gaps through data-led triggers.

- Provide structured feedback to Product teams based on market insights and competitive intelligence to drive innovation.

Hyperlocal Marketing & Brand Presence :

- Work with City Heads and Marketing teams to build strong regional and city-level brand presence.

- Drive hyperlocal marketing initiatives, BTL activations, and on-ground visibility within restaurant premises.

- Optimize inventory and placements to maximize ROI for partner brands.

- Participate in periodic brainstorming sessions to ideate and execute traffic and demand optimization initiatives.

Desired Skills & Experience :

- 10+ years of experience in business leadership, sales, or growth roles, preferably in consumer internet, marketplaces, or F&B ecosystems.

- Proven experience in P&L ownership, multi-city or regional leadership, and large team management.

- Strong understanding of supply-led growth, monetization, and ads-driven revenue models.

- High comfort with data, dashboards, and performance metrics to drive decisions.

- Excellent stakeholder management, communication, and networking skills.

- Ability to operate in fast-paced, ambiguous environments and build scalable playbooks.

- We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability status, or any other characteristic protected by applicable law.