Job/Soft skill training

Health insurance

Cafeteria

Free meal

Office cab/shuttle

Professional degree assistance

Child care facility

Office gym

International/On-site exposure

Annual leaves

Rewards & recognition

Paternity leaves

Gifts on festivals

Maternity leaves

Stock options

Swiggy Reviews by Employees

Fleet Manager

Delivery Boy

Store Manager

Assistant Store Manager

Sales Manager

Assistant Manager

Senior Executive

Onboarding Executive

Delivery Executive

Key Account Manager

MIS Executive

Senior Sales Manager

Delivery Partner

Team Lead

Senior Fleet Manager

Operations Manager

Senior Manager

Store Executive

Area Manager

Shift Manager

Accounts Manager

Operations Executive

Business Development Manager

Manager

Customer Care Executive

Procurement Executive

Vendor Manager

Business Analyst

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Area Operation Manager

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Asm Assistant

Fleet Operations Manager

HR Executive

Sales Manager 1

Strategic Account Manager

Data Analyst

Commis Chef

Customer Support Executive

Associate Sales Manager

Quality Executive

Catalogue Specialist

Senior Fulfilment Expert

Business Associate

Senior Executive Operations

Executive Quality Control

Procurement Lead

 Chef DE Partie

Operations Associate

Customer Service Executive

Executive

Supervisor

Senior Quality Analyst

Category Manager

Quality Analyst

Analyst

Senior Customer Service Executive

Senior Business Analyst

Finance Executive

General Manager

Deputy Unit Manager

Senior Executive - Finance

Cluster Manager

Field Executive

System Administrator

Senior Key Account Manager

Associate

Vendor Management Executive

Marketing Executive

Field Recruiter

Administration Executive

Telecalling Executive

Customer Service Associate

Warehouse Executive

Sales Manager 2

Quality Specialist

Software Development Engineer II

Unit Manager

Telecaller

Delivery Manager

Quality Controller

Sales Trainee

Software Developer

Senior MIS Executive

Customer Delight Executive

Senior Store Manager

Senior Associate

Assistant Manager Operations

MIS Analyst

Salesman

Financial Analyst

Team Lead Operations

Sous Chef

Lead Operator

Senior Onboarding Executive

Sales Executive

Team Manager

Dcdp

Senior Operations Manager

Ways of Working : Mandate 3 - All the days working from Office (Bangalore) Director - Operations and CX at CREW CREW is a premium personal assistant service designed to save customers time, money, and effort. Tailored to meet the demands of busy professionals, CREW offers a comprehensive range of services to simplify their life and enhance their experiences: For travel, we handle everything from flight bookings and visa assistance to tailored itineraries and exclusive accommodations. Dining services include securing reservations at top restaurants, organizing private dining experiences, and curating menus for special occasions. Our gifting solutions ensure thoughtful presents for any event, from sourcing unique items to arranging personalized packaging and delivery. CREW also simplifies mobility by coordinating chauffeurs, vehicle rentals, or transport solutions. Additionally, we assist with event planning, wellness services, and daily errands, delivering seamless support for every aspect of your lifestyle. By streamlining customers daily tasks and taking care of the details, CREW ensures they can focus on what truly matters, whether its work, family, or personal goals. With a commitment to efficiency, reliability, and personalized solutions, CREW empowers customers to live smarter, achieve more, and reclaim your time. About the Role As the Head of Operations and CX, you will play a crucial role in shaping and being the sole owner of the consumer experience with CREW from the start to end of every mission that consumers raise with us. The individual will lead a large operations team for consumer engagement and mission fulfillment, with tech first thinking. This is a high-impact role that requires a strong mix of strategy, execution excellence, and leadership. The individual will also be a critical leader for the entire CREW business, and will be expected to be AI first in thought process and execution. What Youll Do - This role will be fully accountable and responsible for all missions that come from our consumers; The team will engage with consumers, fulfill their tasks with highest consumer service levels possible - Lead a team of Crew Captains that will receive and fulfill all missions received from start to end; - Build AI first solutions to scale the business model- From consumer engagement to mission fulfillment - Operational Excellence: Develop and execute scalable playbooks for rapid expansion and sustainable operations - Seller & Customer Experience: Own and enhance the end-to-end experience for both users and service providers, driving high engagement and satisfaction - Process & Playbook Creation: Design and implement streamlined processes for onboarding, training, and quality control of agents and consumer interactions - Full Ownership & Execution: Operate with a founder mindsetsolve challenges, take initiative, and drive outcomes. What Youll Need - Customer-Obsessed You deeply care about consumer experiences and prioritize their needs. - Strategic & Execution-Focused You can craft a vision and execute with precision and excellence - Entrepreneurial & Action-Oriented You thrive in ambiguity, love building from scratch, and move fast - Data-Driven & Process-Oriented You understand how to scale operations efficiently and effectively Why Join Us? This is a unique opportunity to build something game-changing at Swiggy. If youre excited about shaping the future of convenience and thrive in a fast-paced, high-ownership environment, we want to hear from you! "We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, colour, religion, sex, disability status, or any other characteristic protected by the law"

Bangalore

Swiggy - Director - Operations & CX 

Job Description for Swiggy - Director - Operations & CX  in Swiggy in  Bangalore for (8-20) years of experience. Apply Now!

Swiggy - Director - Operations & CX  | iimjobs.com