Under Mandate 3, Employees are expected to work from the office on all days out of their respective base locations. Assure Streamlined Operations 24/7 across Hyper local zones : - Eye on end to end operations through continuous monitoring - This is predominantly done for D-1, W-1 periods, but the team should also be aware of the daily happenings - Drive reviews on major P0 Functional metrics - This would be daily, weekly and monthly reviews - Have the complete grip on the hyperlocal reasons for performance deterioration of P0 functional metrics by collecting the ground teams feedback and planning teams feedback - Program manage with the cross functional focus groups to proactively resolve major issues - Anchor event readiness across ops, tech/product, Planning and Cx functions - Identify design Gaps, patterns & get it corrected through end to end execution - Ensure accelerated service recovery in case of disruptions due to ops, tech, external reasons - Own and improve playbooks for service recovery and BAU operations Data analytics & Insights: - Hyperlocal (zone/slot/hour) level deep diving of available input and output metrics to understand the reasons for performance. This has to be done daily and weekly - Engage the business to understand critical data requirements, and develop data capability by sourcing, modeling & visualizing operational data for insights & strategic programs - Building an ongoing decision support system with real time insights to make the supply chain more effective and efficient - Drive Bad order, GD, Serviceability improvement charter for all service lines - Work closely with central CX team and design team to pilot, build & scale improvement projects - Catch outliers in the daily operations Desired skills: - Post Graduate with 4-6 years experience . - Prior experience in process design and operations implementation (preferably in logistics/supply chain management) - Strong operational, analytical and numerical skills; Ability to use data effectively for devising operations strategy - Strong time management skills and the ability to prioritize in order to meet daily, weekly, and long-term requirements and goals - Must have ability to multi-task, manage multiple hubs and establish priorities - Good leadership skills (Experience in managing blue-collared employees is a big plus) - Passion to deliver a positive customer experience; Ability to maintain composure in difficult situations; Good communication skills - Attention to detail and ability to critically think through and resolve problems

Bangalore

Swiggy - Cluster Operations Head - Instamart 

Job Description for Swiggy - Cluster Operations Head - Instamart  in Swiggy in  Bangalore for (6-8) years of experience. Apply Now!