Job/Soft skill training

Health insurance

Cafeteria

Free meal

Office cab/shuttle

Professional degree assistance

Child care facility

Office gym

International/On-site exposure

Annual leaves

Rewards & recognition

Gifts on festivals

Course reimbursements

Paternity leaves

Recreational activities

Mobile bill reimbursements

Maternity leaves

Life insurance

Performance bonus

Stock options

Swiggy Reviews by Employees

Fleet Manager

Delivery Boy

Store Manager

Assistant Store Manager

Sales Manager

Assistant Manager

Senior Executive

Onboarding Executive

Delivery Executive

Key Account Manager

MIS Executive

Senior Sales Manager

Delivery Partner

Senior Fleet Manager

Team Lead

Operations Manager

Store Executive

Area Manager

Senior Manager

Accounts Manager

Operations Executive

Shift Manager

Customer Care Executive

Business Development Manager

Manager

Procurement Executive

Vendor Manager

Business Analyst

Area Operation Manager

Junior Executive

Area Sales Manager

Maintenance Executive

Sales Manager 1

Asm Assistant

Data Analyst

HR Executive

Fleet Operations Manager

Strategic Account Manager

Associate Sales Manager

Customer Support Executive

Quality Executive

Senior Executive Operations

Commis Chef

Business Associate

Catalogue Specialist

Senior Fulfilment Expert

Supervisor

Senior Quality Analyst

Executive Quality Control

Operations Associate

Executive

Category Manager

Quality Analyst

Customer Service Executive

Procurement Lead

Senior Executive - Finance

Analyst

Cluster Manager

 Chef DE Partie

Senior Customer Service Executive

Field Executive

Finance Executive

General Manager

Senior Key Account Manager

Senior Business Analyst

System Administrator

Deputy Unit Manager

Vendor Management Executive

Marketing Executive

Associate

Sales Manager 2

Delivery Manager

Field Recruiter

Customer Service Associate

Warehouse Executive

Telecalling Executive

Quality Specialist

Software Development Engineer II

Telecaller

Warehouse Lead

Administration Executive

Senior Associate

Quality Controller

Sales Trainee

Software Developer

Sales Specialist

Unit Manager

Lead Operator

Sales Executive

Team Manager

Senior MIS Executive

Customer Delight Executive

Senior Store Manager

Assistant Manager Operations

MIS Analyst

Salesman

Financial Analyst

Team Lead Operations

Sous Chef

Onboarding Manager

Under Mandate 3, Employees are expected to work from the office on all days out of their respective base locations. Assure Streamlined Operations 24/7 across Hyper local zones : - Eye on end to end operations through continuous monitoring - This is predominantly done for D-1, W-1 periods, but the team should also be aware of the daily happenings - Drive reviews on major P0 Functional metrics - This would be daily, weekly and monthly reviews - Have the complete grip on the hyperlocal reasons for performance deterioration of P0 functional metrics by collecting the ground teams feedback and planning teams feedback - Program manage with the cross functional focus groups to proactively resolve major issues - Anchor event readiness across ops, tech/product, Planning and Cx functions - Identify design Gaps, patterns & get it corrected through end to end execution - Ensure accelerated service recovery in case of disruptions due to ops, tech, external reasons - Own and improve playbooks for service recovery and BAU operations Data analytics & Insights: - Hyperlocal (zone/slot/hour) level deep diving of available input and output metrics to understand the reasons for performance. This has to be done daily and weekly - Engage the business to understand critical data requirements, and develop data capability by sourcing, modeling & visualizing operational data for insights & strategic programs - Building an ongoing decision support system with real time insights to make the supply chain more effective and efficient - Drive Bad order, GD, Serviceability improvement charter for all service lines - Work closely with central CX team and design team to pilot, build & scale improvement projects - Catch outliers in the daily operations Desired skills: - Post Graduate with 4-6 years experience . - Prior experience in process design and operations implementation (preferably in logistics/supply chain management) - Strong operational, analytical and numerical skills; Ability to use data effectively for devising operations strategy - Strong time management skills and the ability to prioritize in order to meet daily, weekly, and long-term requirements and goals - Must have ability to multi-task, manage multiple hubs and establish priorities - Good leadership skills (Experience in managing blue-collared employees is a big plus) - Passion to deliver a positive customer experience; Ability to maintain composure in difficult situations; Good communication skills - Attention to detail and ability to critically think through and resolve problems

Gurgaon/Gurugram

Swiggy - Cluster Head - Operations 

Job Description for Swiggy - Cluster Head - Operations  in Swiggy in  Gurgaon/Gurugram for (4-8) years of experience. Apply Now!

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