Job/Soft skill training

Health insurance

Cafeteria

Free meal

Office cab/shuttle

Professional degree assistance

Child care facility

Office gym

International/On-site exposure

Annual leaves

Rewards & recognition

Paternity leaves

Gifts on festivals

Maternity leaves

Stock options

Swiggy Reviews by Employees

Fleet Manager

Delivery Boy

Store Manager

Sales Manager

Assistant Store Manager

Assistant Manager

Senior Executive

Onboarding Executive

Delivery Executive

MIS Executive

Key Account Manager

Senior Sales Manager

Operations Manager

Delivery Partner

Senior Fleet Manager

Team Lead

Senior Manager

Shift Manager

Business Development Manager

Operations Executive

Accounts Manager

Area Manager

Store Executive

Customer Care Executive

Procurement Executive

Manager

Vendor Manager

Junior Executive

Area Operation Manager

Business Analyst

Area Sales Manager

Asm Assistant

HR Executive

Fleet Operations Manager

Strategic Account Manager

Maintenance Executive

Associate Sales Manager

Data Analyst

Commis Chef

Catalogue Specialist

Customer Support Executive

Sales Manager 1

Senior Fulfilment Expert

Executive Quality Control

Quality Executive

Business Associate

Procurement Lead

 Chef DE Partie

Customer Service Executive

Senior Executive Operations

Senior Quality Analyst

Quality Analyst

Senior Customer Service Executive

Senior Business Analyst

Senior Executive - Finance

Field Executive

System Administrator

Operations Associate

Finance Executive

General Manager

Analyst

Senior Key Account Manager

Associate

Executive

Marketing Executive

Administration Executive

Telecalling Executive

Customer Service Associate

Vendor Management Executive

Field Recruiter

Category Manager

Cluster Manager

Quality Specialist

Unit Manager

Deputy Unit Manager

Delivery Manager

Supervisor

Warehouse Executive

Senior Associate

Quality Controller

Sales Trainee

Software Developer

Software Development Engineer II

Customer Delight Executive

Senior Store Manager

Assistant Manager Operations

Team Lead Operations

Sous Chef

Telecaller

Lead Operator

Sales Manager 2

Senior Onboarding Executive

Senior MIS Executive

Software Development Engineer

Cashier

Retail Manager

Commie 2

MIS Analyst

Marketing Manager

Financial Analyst

Under Mandate 3, Employees are expected to work from the office on all days out of their respective base locations. Assure Streamlined Operations 24/7 across Hyper local zones : - Eye on end to end operations through continuous monitoring - This is predominantly done for D-1, W-1 periods, but the team should also be aware of the daily happenings - Drive reviews on major P0 Functional metrics - This would be daily, weekly and monthly reviews - Have the complete grip on the hyperlocal reasons for performance deterioration of P0 functional metrics by collecting the ground teams feedback and planning teams feedback - Program manage with the cross functional focus groups to proactively resolve major issues - Anchor event readiness across ops, tech/product, Planning and Cx functions - Identify design Gaps, patterns & get it corrected through end to end execution - Ensure accelerated service recovery in case of disruptions due to ops, tech, external reasons - Own and improve playbooks for service recovery and BAU operations Data analytics & Insights: - Hyperlocal (zone/slot/hour) level deep diving of available input and output metrics to understand the reasons for performance. This has to be done daily and weekly - Engage the business to understand critical data requirements, and develop data capability by sourcing, modeling & visualizing operational data for insights & strategic programs - Building an ongoing decision support system with real time insights to make the supply chain more effective and efficient - Drive Bad order, GD, Serviceability improvement charter for all service lines - Work closely with central CX team and design team to pilot, build & scale improvement projects - Catch outliers in the daily operations Desired skills: - Post Graduate with 4-6 years experience . - Prior experience in process design and operations implementation (preferably in logistics/supply chain management) - Strong operational, analytical and numerical skills; Ability to use data effectively for devising operations strategy - Strong time management skills and the ability to prioritize in order to meet daily, weekly, and long-term requirements and goals - Must have ability to multi-task, manage multiple hubs and establish priorities - Good leadership skills (Experience in managing blue-collared employees is a big plus) - Passion to deliver a positive customer experience; Ability to maintain composure in difficult situations; Good communication skills - Attention to detail and ability to critically think through and resolve problems

Gurgaon/Gurugram

Swiggy - Cluster Head - Operations 

Job Description for Swiggy - Cluster Head - Operations  in Swiggy in  Gurgaon/Gurugram for (4-8) years of experience. Apply Now!

Swiggy - Cluster Head - Operations  | iimjobs.com