Senior Manager Operations - Lead and motivate operations team and accountable for service delivery to achieve operational metrics - Ensure SLA's and KPI's are measured and met - Create plans to Turbo Boost performance with enhanced quality and compliance - Manage staffing levels, scheduling, and workload distribution to meet operational demands, Workforce Management - Act as a single point of contact for clients, addressing concerns and ensuring service delivery aligns with contractual agreements - Ensure Operational governance and Escalation management is followed - Create positive work environment to encourage professional development - Collaborate with Talent Acquisition team to recruit best talent - Identify Operational risks and develop mitigation plans - Leverage technology and automation tools to enhance operational efficiency and effectiveness - Foster continuous improvement culture to bring in operational efficiencies - Manage operational budgets and optimize resource allocation to meet financial targets (Managing P & L and simple margins) - Ensure reports are created and delivered to all stakeholders, identifying reporting needs and data analytics - Transition Management and Ensuring training effectiveness is maintained and supporting training team with inputs - Develop client engagement by conducting client review meetings with key stakeholders - Ensure performance reviews are conducted across all levels and provide constructive feedforward - Enhance customer and employee experience - Coordinate with support functions like Training, HR , Admin, IT team and other departments to resolve issues and concerns of the team

Kolkata

Senior Manager - Service Delivery - International Business Unit 

Job Description for Senior Manager - Service Delivery - International Business Unit  in Vasutti in  Kolkata for (12-15) years of experience. Apply Now!