Sutherland - Product Manager - Salesforce Platform

Job Description :

Role Overview :

As a Salesforce Product Manager, you will be responsible for defining and managing the Salesforce product roadmap to align with business goals and user needs. You will collaborate with business leaders and technical teams to gather requirements and design scalable solutions. Additionally, you will partner with developers and architects to define workflows, data models, and automation.

Your role will involve leading the Agile product development lifecycle, maintaining the product backlog, driving UAT processes, and ensuring high-quality releases that adhere to Salesforce best practices and compliance standards. Moreover, you will play a key role in driving user adoption through training, documentation, and engagement metrics.

Key Responsibilities :

- Define and manage the Salesforce product roadmap in alignment with business goals and user needs.

- Collaborate with business leaders and technical teams to gather requirements and design scalable solutions.

- Partner with developers and architects to define workflows, data models, and automation.

- Lead the Agile product development lifecycle, maintain the product backlog, and drive UAT processes.

- Ensure high-quality releases adhering to Salesforce best practices and compliance standards.

- Drive user adoption through training, documentation, and engagement metrics.

Qualifications Required :

- Bachelor's/Master's degree in Computer Science, Engineering, or a related field.

- At least 10 years of experience in product management, including 2 to 3 years on Salesforce initiatives.

- Deep knowledge of Salesforce platforms, including Sales Cloud, Service Cloud, Marketing Cloud and Experience Cloud.

- Hands-on experience with Salesforce automation tools such as Flows, Process Builder, and Apex.

- Proficient in Agile methodologies and tools like Jira or Trello.

- Excellent communication and stakeholder management skills, focusing on cross-functional collaboration.

Key Skills :

Skills highlighted with are preferred key Skills :

- Salesforce Sales Cloud

- Product Management

- Salesforce Service Cloud

- Salesforce Marketing Cloud

- Salesforce CRM

- Experience Cloud