Sutherland - Business HR Role

Job Description

Role: Business HR

Direct Reporting: Site HR/Regional HR

Level: Manager

Span: 1000

Department: Human Resources

Stakeholder: Operations, Program leads, Site leads, HR COEs.

Role Purpose:

The Business HR (BHR) is an integral part of the HR team and our organization. In this role, the BHR will provide the foundational support and functional expertise that drives proactivity and results across business and people strategy.

The BHR will handle generalist responsibilities including onboarding of new employees, employee relations and engagement, growth and development, performance & talent management, people metrics/reporting, partnering with line management on HR and business needs and special projects.

The BHR will also coach managers in leading teams, living the Sutherland values, and Winning behaviours and conforming to standard policies/processes.

We are looking for an exceptionally capable candidate to lead as BHR . The candidate will contribute at both hands-on and strategic levels to help the Site and program on employee matters, advocate Sutherland culture and values, and guide senior leaders on people matters by bringing creative and effective ideas & solutions.

The incumbent will be an individual contributor supporting needs of 700+ Employees

WHAT YOULL DO DAY-TO-DAY:

- As an BHR Lead, youll understand the business and act as a thought leader regarding people and organizational topics, suggest employee-related solutions and drive change management interventions.

- This dual role is a highly collaborative role where youll build cross-functional relationships with business leaders and managers across the business.

- Youll be responsible for creating a comprehensive HR strategy to support the business by acting as a trusted advisor and coach to leadership and play a critical role in enhancing their leadership effectiveness.

- Youll also be responsible to provide insightful data to guide decision making and provide proactive solutions.

- Managing talent effectively, offering thought leadership and enabling business leaders to develop an effective internal talent pipeline would be the key responsibilities of this role.

- As our teams serve Fortune 500 customers across the globe, the business HR role requires working in rotational and evening shifts.

Role Details:

Employee Experience and Retention:

- Analyze data trends and metrics to retain talent proactively and support informed business decisions.

- Devise solutions and approaches to build morale, improve workplace relationships, and boost productivity and retention.

Talent Engagement:

- Within the Total Rewards guidelines, consults with line managers on various R&R programs for individuals and teams.

- Partner in driving employee engagement programs through proactive and structured interventions

- Keeps a proactive check on the general employee well-being & engagement levels; intervene actively when necessary

Learning & Development:

- Partner with business for training need analysis and development

- Actively build a culture a learning by sharing of best practices, knowledge-sharing across programs sites.

- Jointly responsible for on-boarding, initial coaching & mentoring of people managers.

Performance Management:

- Partner with the line managers to address performance gaps and facilitates discussions/ process to assess appropriate action

- Guide Line Managers on all aspects of performance management including feedback and performance coaching

Process Improvement & Program Effectiveness:

- Partner with the central HR Team for all adherence and improvement of processes like on-boarding, back-ground verifications, payroll, leave & attendance regularizations, exits and in strategies around HR digitization, analytics, workplace design etc.

Knowledge, Skills & Attributes:

- Thorough and advanced understanding of HR practices and working across the employee life cycle

- Knowledge of local job market and the IT/ITES industry

- Ability to thrive in a fast paced and changing environment with multiple priorities a must

- Ability to coach and mentor and resolve employee issues with sensitivity, objectivity & empathy

- Strong Business Communication skills with the ability to influence & convince diverse stakeholders by objectively presenting & challenging views

- Proficient in data analytics, process orientations & exception handling

- High integrity, strong sense of urgency, collaboration, and execution excellence

Overall Excellence:

- Partners in sharing the HR trends & intelligence for alignment & review of HR priorities

- Provides input and feedback to the HR centres of excellence on gaps and opportunities for improvement in HR programs, frameworks, and policies

- Partners in implementation of the Quarterly promotion cycle and Annual Performance Cycle by providing consultation on the process and program tool support

- Partners for key HR projects with stakeholders in areas of Talent Development, Employee Engagement, Learning Culture, HR Digitization etc

Education:

- Post Graduate in HR from a tier 1/tier 2 institute

Experience:

- 10-14 years of relevant HR Experience in IT/ITES Sector

Sutherland Employees do not discriminate in employment matters on the basis of sex, race, color, caste, creed, religion, pregnancy, national origin, age, veteran status, sexual orientation, marital status, disability, or any other background.