We are hiring for CRM-Customer Support Head with one of our fast growing Internet startup client based in Mumbai Position : CRM- Support Head Location : Mumbai Andheri West Industry : Internet Startup Job Responsibilities : - Managing the customer support department's day-to-day functions. - Responding to escalated customer support issues. - Implementing customer support processes to enhance customer satisfaction. - Formulating and revising customer support policies and promote their implementation. - Informing the team of all new information related to products, procedures, and trends. - Assessing support statistics and preparing detailed reports on the findings. - Interviewing and hiring new employees. - Overseeing and evaluating the team's ongoing training efforts. - Delivering performance evaluations and following the disciplinary process according to company policy. - Managing the budget of the customer support department

Mumbai

Support Head - CRM - D2C Internet Startup 

Job Description for Support Head - CRM - D2C Internet Startup  in Talentiser in  Mumbai for (7-15) years of experience. Apply Now!