Job description : - Proactively maintains SME knowledge of all SIO products and services. - Interacts with customers, both in writing and over the phone. - Sets and manages customer expectations with regards to project timelines and deliverables. - Create standard customer communication templates (results email, standard definitions of matched categories, file summary, kick off meeting decks, project plans, etc.). - Build customer confidence, delivering a higher quality customer experience. - Partner with Customer Success Managers in customer facing conversations to lead the delivery and timeline of contracted solutions. - Gathers customer requirements and obtains any required files or documentation needed for onboarding or delivery of the contracted products and services. - Collaborate actively with onshore and offshore product operations personnel to ensure implementation activities are prioritized effectively, timelines are set, and delivered on-time. - Establish the process, project plan, and timeline for a standard implementation of each of SIO s product offerings. - Delivers an exceptional customer experience for assigned project implementations - Defines the learning requirements and develop the instructional design for product trainings and user guides. - Lead coordinator for product migrations and new product implementations. - Collaborates and liaises with all internal teams (onshore and offshore) involved in the product migrations and new product implementations to: 1. Coordinates project activities, resources, information, and timelines. 2. Raises and escalates project-related issues and related mitigation plans to the attention of the .Customer Success Manager and management in a timely manner. 3. Document, tracks, monitors, and reports all assigned project-related tasks and issues through completion and/or resolution. 4. Keep customers and Customer Success colleagues informed of project status, achievement of milestones, etc. on a proactive basis. 5. Ensures assigned implementation and migration activities are prioritized effectively, timelines are set, and delivered on-time. - Performs dedicated customer trainings as part of onboarding and general user training. - For assigned internal projects, project manage key initiatives by developing the project plan, assigning resources, and facilitating the team to hit timelines and set goals. - Identify improvement/innovation opportunities based on customer feedback or one's own analysis. What You ll Need to Succeed: - Degree, Certification, or equivalent experience - 7 years of customer service experience across a variety of platforms. - Working knowledge of the most current technologies and products used in the industry. - Strong record of customer satisfaction across various computing platforms. - Manager level experience. Must Have : - Customer facing experience - Experience working with US Fortune 100 companies for end-to-end implementation and customer onboarding - Excellent oral written communication skills - Strong experience in MS - Office Key Skills - Training, Customer satisfaction, Industrial design, Project management, Project planning, Customer service, Customer experience, Management, MS Office, Software implementation

Hyderabad

Supplier.io - Project Manager 

Job Description for Supplier.io - Project Manager  in CVM Solutions Private Limited in  Hyderabad for (7-9) years of experience. Apply Now!