The Revenue Assurance Analyst is responsible for ensuring complete, accurate, and timely recognition of all revenue streams across the e-commerce marketplace. The role identifies leakages, drives root-cause analysis, strengthens controls, and partners with Category, Growth, Tech, CX, and Finance Ops teams to ensure revenue integrity across the order-to-cash cycle.

Key Responsibilities:

1. Revenue Validation & Reconciliation

- Reconcile daily orders vs. revenue booked (web, app, POS, clinic, dark store, marketplace)

- Validate settlement files from payment gateways, COD partners, logistics partners

- Ensure accuracy of commissions, platform fees, delivery fees, and convenience charges

- Detect mismatches between order value, settlement value, and ledger entries

2. Audit of Discounts, Promos & Pricing

- Validate promo codes, category discounts, cashback schemes, platform fee logic

- Identify leakage from incorrect discount configurations or unauthorized promotions

- Periodic price-to-revenue mapping checks across channels

- Partner with Category/Growth to ensure guardrails on promo burn

3. Returns, Cancellations & Refunds Governance

- Audit cancellations (customer vs seller vs ops-driven) and ensure correct revenue reversal

- Validate refund amounts, timelines, and gateway charges

- Monitor abnormal refund patterns, abuse, or system errors

- Ensure compliance with marketplace policies and SLA-linked charges

4. Delivery Fee & Platform Fee Assurance

- Validate delivery fee computation based on thresholds, pin codes, SLA, SDD/NDD

- Identify leakages due to incorrect rule configuration in CMS or backend

- Run periodic simulations to ensure rule engines match business policies

5. Payment Gateway & Logistics Reconciliation

- Validate MDR, gateway fees, chargebacks, and deductions

- Reconcile COD handovers, remittances, undelivered returns, and fake delivery claims

- Track disputes and ensure timely recovery

- Highlight partner-level revenue leakages

6. GST, Invoice & Compliance Checks

- Validate GST rates across categories, HSN codes, and invoices

- Ensure revenue classification aligns with compliance requirements

- Work with Finance Controller on reconciliation of GST liability vs revenue

7. Root-Cause Analysis & Control Improvement

- Identify root causes for revenue loss (tech bugs, logic mismatch, CX errors, category inputs, leakage in returns, fraud)

- Build controls, SOPs, alerts, and dashboards for early detection

- Partner with Product/Tech to fix order engine or settlement engine issues

- Track and close RCA with owners (Category, SCM, CX, Tech)

8. Reporting & Dashboards

- Build automated dashboards (Sheets/Excel/PowerBI) for:

- Revenue leakages

- Promo misuse

- Delivery fee collection

- Refund losses

- Rate-card validation

- Present monthly revenue assurance scorecards to leadership

Qualifications & Experience:

- Bachelor's degree in Data Analytics, Statistics, Mathematics, Economics, Engineering, or related field

- 2-5 years in revenue assurance, internal audit, FP&A, or finance ops

- Experience in e-commerce, fintech, retail, logistics, marketplace preferred

- Strong Excel/Sheets skills; SQL/Python/PowerBI is a plus

- Strong understanding of order lifecycle, payment gateways, reconciliations