About Us: Supertails.com is a first-of-its-kind platform that supports the ever-increasing pet parent community by providing trustworthy veterinary care, pet behaviour expertise, and a one stop solution for pet food and supplies. We're changing pet healthcare. We believe dogs and cats are more than just pets - they're part of the family. With rising pet adoption, accessibility of veterinary services has become a constraint in many parts of India. With 30,000+ consultations, 4.96 NPS, and 12,000+ pharmacy deliveries, Supertails is on a mission to improve the quality of life for pets by creating tools & services to transform the world of vet care and how we access it. About the Role Supertails is looking for a Healthcare Manager to take ownership of our Pet Healthcare vertical which includes Online Consultations and Pharmacy. As a critical member of our team, you will be responsible for operationalizing new & existing projects to improve customer acquisition, engagement, retention, and monetization. What will you do - Manage all aspects of healthcare which include capacity planning, forecasting, customer experience, managing multiple channels (chat, call, video call) and quality assurance - Drive exciting projects and experiments to retain healthcare customers and increase the number of touchpoints with our vets - Continuously optimise the user journey for consultations through innovation, quality control & data - Identify knowledge gaps in pet parenting and work with the veterinary team to create modules to fill these gaps and track them - Analyze data & user behavior to understand pet parent needs and identify opportunities to improve create new touchpoints and increase engagement - Work with cross-functional teams including growth, tech, content marketing, design, and data to identify and execute growth & retention initiatives What you will need ? - 2+ years experience working at a hyper-growth consumer services startup - Strong data mindset and ability to develop, track, and utilize growth metrics to inform growth decisions - Strong analytical, excellent communication skills and ability to work cross-functionally - Expert in Excel functions and data interpretation - Customer obsession is a necessary skill to have - Good understanding of how to engage with customers - Distinctive stakeholder management, influencing skills to build and manage a complex ecosystem of internal and external partners What we offer: - Competitive salaries - A well-planned insurance cover for you and your family - A team with smart, empathetic, and ambitious people who genuinely want to make a difference in the pet care space - A culture of ownership and mutual care so you don't just learn, but also thrive Location: Indiranagar, Bangalore Media links: - https://yourstory.com/2021/06/ex-licious-digital-pet-care-supertails-saama-deepika-padukone - https://yourstory.com/2022/11/petcare-startup-supertails-raises-10-m-in-series-a-fireside-ventures

Bangalore

Supertails - Healthcare Manager 

Job Description for Supertails - Healthcare Manager  in Supertails in  Bangalore for (2-6) years of experience. Apply Now!