We are seeking a dynamic and customer-centric individual to join our team as an Assistant Manager Customer Experience. As the Assistant Manager, you will play a critical role in ensuring that our customers have a delightful and seamless experience throughout their journey with our company. Your primary responsibility will be to support the Customer Experience Manager in overseeing all aspects of customer interactions, focusing on improving satisfaction, loyalty, and retention. If you are a results-driven leader who is passionate about customer service and has experience leading teams and implementing projects to improve performance, we encourage you to apply for this exciting opportunity. Key Responsibilities: Customer Support and Communication: - Provide exceptional customer support through various channels, including phone, email, live chat, and social media. - Address customer inquiries, concerns, and complaints promptly and effectively, ensuring a positive resolution to each interaction. - Collaborate with the Customer Experience Manager to develop standardized responses and guidelines for common customer queries. Team Management and Development: - Assist in recruiting and onboarding new customer experience team members. - Coach and mentor team members to enhance their skills in handling customer interactions and fostering a customer-first culture. - Conduct regular performance evaluations and provide constructive feedback to team members to drive continuous improvement. Customer Journey Analysis: - Analyze customer interactions and feedback to identify pain points and areas for improvement in the customer journey. - Work with cross-functional teams to implement improvements to products, processes, and services based on customer feedback. Quality Assurance and Monitoring: - Implement quality assurance measures to ensure consistency and excellence in customer interactions. - Monitor and review customer interactions to ensure compliance with company policies and procedures. Customer Retention and Loyalty: - Develop strategies and initiatives to enhance customer loyalty and retention. - Proactively engage with customers to identify opportunities for upselling and cross-selling. Data Analysis and Reporting: - Utilize customer data and feedback to generate insightful reports and metrics on customer experience performance - Present findings and recommendations to the Customer Experience Manager and other stakeholders. Process Improvement: - Collaborate with relevant departments to streamline customer-related processes and workflows. - Implement best practices and innovative approaches to enhance overall customer satisfaction. Requirements : - Minimum of 2 years of experience in a customer service leadership role and an Assistant Manager. - Proven experience in customer service - Excellent communication and interpersonal skills, with the ability to empathize and build rapport with customers. - Strong problem-solving and conflict resolution abilities. - Analytical mindset with the ability to use data to drive decisions. - Proficiency in customer service software, CRM systems, and other relevant tools. - Leadership qualities with a focus on team collaboration and development. - A passion for delivering exceptional customer experiences and a customer-centric mindset

Bangalore

Supertails - Assistant Manager - Customer Experience 

Job Description for Supertails - Assistant Manager - Customer Experience  in Supertails in  Bangalore for (2-6) years of experience. Apply Now!