Sunteck Realty - Deputy General Manager - CRM

Roles and Responsibilities:

- Ensure that the personnel communicates consistently with the customers.

- Ensure that customer queries are responded to satisfactorily.

- Ensure escalation of the queries to self or superiors based on requirement.

- Liaise with various departments to ensure that queries are clarified to satisfaction.

- Ensure that the reports on outstanding are checked and action items are clarified.

- Revamp processes to better productivity.

- Customer experience and cost effectiveness.

- Team building /people development/ goal alignment.

- Transitioning /Building the operations for the organization.

- Monitor day to day performance of the employees.

- Provide market intelligence to the top management for specific locations based on information gathered facilitate project financial tracking.

Revenue generation & Upselling:

- Handling the overall CRM activities from onboarding till possession.

- Should have Experience in CRM Collection role.

- Use of Customer Journey Mapping to chart out the entire customer life cycle, with keen focus on optimizing the service journey, Moments of truths.

- Ensuring the highest standards of compliance and governance in all the documentation and closures of sales.

- Out-of-the-Box thinker with a proven track record of increasing revenues, establishing channel network, streamlining workflow and creating a team work environment to increase market share.

Technical & Analytical Skills:

- CRM System Proficiency.

- Time Management.

- Leadership.

- Customer Service.

- Good in Communication skills.