- Customer requirements gathering and engagement

- Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements

- Detail out scope documents, functional & non-functional requirements, features etc ensuring all stated and unstated customer needs are captured

- Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements

- Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs

- Understand and communicate the financial and operational impact of any changes

- Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design

- Empower the customers through demonstration and presentation of the proposed solution/ prototype

- Maintain relationships with customers to optimize business integration and lead generation

- Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers

2. Engage with delivery team to ensure right solution is proposed to the customer

a. Periodic cadence with delivery team to:

- Provide them with customer feedback/ inputs on the proposed solution

- Review the test cases to check 100% coverage of customer requirements

- Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it - with the customer

- Deploy and facilitate new change requests to cater to customer needs and requirements

- Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback

- Conduct Integration Testing and User Acceptance demos testing to validate implemented solutions and ensure 100% success rate

- Use data modelling practices to analyze the findings and design, develop improvements and changes

- Ensure 100% utilization by studying systems capabilities and understanding business specifications

- Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer

b. Support Project Manager/ Delivery Team in delivering the solution to the customer

- Define and plan project milestones, phases and different elements involved in the project along with the principal consultant

- Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans

- Ensure Customer Satisfaction through quality deliverable on time

3. Build domain expertise and contribute to knowledge repository

- Engage and interact with other BAs to share expertise and increase domain knowledge across the vertical

- Write whitepapers/ research papers, point of views and share with the consulting community at large

- Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements

- Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight

- Customer Engagement and Delivery Management PCSAT, utilization % achievement, no of leads generated from the business interaction, no of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated.

- Knowledge Management No of whitepapers/ research papers written, no of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components developed for proposal during quarte