Subject Matter Expert - Record to Report

The Subject Matter Expert - Record to Report (RTR) will have overall responsibility for managing the day-to-day operations of the RTR processes at LRQA, ensuring alignment with the company's financial objectives. You will work closely with the Global Process Owner (GPO) to monitor and manage the performance of Infosys, our outsourced service provider, ensuring that service levels meet or exceed agreed SLAs and KPIs.

In addition to overseeing operations, you will lead process transitions, ensuring smooth handovers and team readiness through knowledge transfer and training. You will also collaborate with Infosys to identify and implement process improvements, including automation initiatives, to increase efficiency and effectiveness. The role requires strong stakeholder management to foster collaboration and drive continuous improvements across the RTR function.

Key Responsibilities:

- Operational Management: Ensure RTR processes meet or exceed SLAs and KPIs. Act as the first point of escalation for service-related issues, mitigating risks and driving resolution.

- Process Transition & Change Management: Lead the end-to-end transition of RTR processes, including team setup, knowledge transfer, and training. Communicate and manage process changes, ensuring adoption across stakeholders.

- Process Improvement & Automation: Collaborate with Infosys on process standardization and automation initiatives to drive continuous improvement in RTR activities.

- Stakeholder Collaboration: Build strong relationships with internal teams and Infosys to ensure effective service delivery. Promote the outsourced service model and provide guidance on process improvements.

- Documentation & Reporting: Maintain clear, standardized process documentation and ensure regular reporting on RTR performance and improvements.

Technical / Professional Qualifications / Requirements:

- Bachelor's degree in Finance or related field. MBA and professional accounting qualifications (ACA, ACCA, CIMA, ICWA) are a plus.

- Experience: 10+ years in RTR, with strong expertise in general ledger management, preferably within a Shared Service environment.

- Process Improvement: Proven experience in process optimization, automation, and driving continuous improvement.

- Technical Skills: Advanced MS Office skills (especially Excel) and familiarity with ERP systems (SAP ByD preferred).

- Leadership & Communication: Strong stakeholder management, problem-solving, and communication skills. Ability to lead cross-functional teams and drive change effectively.