- Transition Coordination - Process definition & documentation - Process & SLA Compliance - Customer Interaction - Escalation management - Knowledge Management - Identify Process Re-engineering/transformational opportunities and participate in the initiatives - Provide support to TL in engagement activities like training, logistics, acting as SPOC, etc. - Good analytical ability and excellent communication skills - An eye for detail to determine the root cause of an issue, to identify methods to avoid repeat contacts - Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues - Ability to identify process improvement ideas, mentor team members on implementing improvement ideas/Six sigma/lean projects - Comfortable in engaging the client on discussion about current performance and improvement ideas - Experienced in a coaching role - Displays superb customer service skills and capabilities

Pune

Subject Matter Expert - Customer Service - BPO 

Job Description for Subject Matter Expert - Customer Service - BPO  in Live connection in  Pune for (3-7) years of experience. Apply Now!