StuCred - Collections Manager - NBFC

Description:

Key Responsibilities:

- Develop and implement collection strategies to reduce delinquency rates.

- Analyze data to identify trends and opportunities for improvement.

- Create action plans for high-risk accounts and early intervention.

- Lead and mentor a team of collections agents.

- Conduct training sessions on negotiation, customer service, and compliance.

- Set performance targets and monitor team productivity.

- Review and enhance collections processes for efficiency.

- Collaborate with other departments to resolve issues.

- Implement advanced collection tools and technologies.

- Ensure compliance with regulations and company policies.

- Prepare and present reports on collections performance.

- Stay updated on industry best practices and regulatory changes.

- Develop strategies to maintain positive customer relationships.

- Handle escalated cases and negotiate settlements.

- Implement customer feedback mechanisms.

Qualifications:

- Bachelors degree in Finance, Business Administration, or a related field.

- Experience in collections of unsecured personal loans through Telecalling and collections through digital campaigns.

- 6+ years of experience in collections management in B2C collections.

- Team handling experience of 3+ years.

- Proven track record in managing and reducing delinquent accounts.

- Strong leadership and team management skills.

- Excellent analytical skills and proficiency in data analysis.

- In-depth knowledge of collections processes and regulations.

- Strong negotiation, communication, and interpersonal skills.

- Proficiency in collections software, CRM systems and MS office.

Attributes:

- Strategic thinker with innovative solutions.

- Results-oriented and able to meet targets under pressure.

- High level of integrity and commitment to compliance.

- Strong problem-solving skills and attention to detail.