Strategy Lead - BFS

Key Responsibilities:

- Lead enterprise strategy and transformation programs across business, operations, and technology

- Partner with CXO stakeholders to define and execute growth strategies, market entry, and business model innovation

- Drive end-to-end digital transformation initiatives, including platformization, automation, and AI adoption

- Design and implement customer experience (CX) transformation frameworks to improve engagement and revenue outcomes

- Lead P&L ownership / co-ownership, ensuring delivery on revenue, margins, and client satisfaction metrics

- Identify and execute cost optimization and operational efficiency programs

- Develop go-to-market (GTM) and channel strategies (D2C, B2B2C, omni-channel)

- Drive data-driven decision making through analytics and AI use cases

- Build and manage high-performing consulting / strategy teams

- Establish strategic partnerships and ecosystem collaborations

- Ensure adherence to governance, compliance, and risk frameworks