Description:
IDEAL CANDIDATE PROFILE
- 12+ years' experience in business operations, preferably within BPOs or shared services.
- Expert in analytical thinking, financial analysis, and strategic problem-solving.
- Excellent communication skills-able to translate complex data into clear business narratives.
- Adept at managing analytics projects and preparing sharp presentations.
- Experienced in leading teams across global, matrixed, and multicultural environments.
- Highly proficient in Excel and PowerPoint with advanced data visualization abilities.
- Exceptional project and time management, with the ability to manage multiple priorities independently.
- Proactive and solution-oriented-motivated to drive change and deliver tangible results.
- Collaborative team leader who inspires and aligns others toward shared goals.
- Detail-oriented and confident in presenting strategic viewpoints to executive stakeholders.
Key Responsibilities
1. Leadership & Governance
- Partner with global senior leadership to shape strategic direction and drive governance priorities.
- Develop and execute vertical-specific business plans, ensuring timely delivery of critical initiatives.
- Lead internal governance mechanisms, with a strong focus on prioritization and high-impact outcomes.
2. Performance Management & Reporting
- Review, validate, and consolidate MIS reports to ensure accuracy, consistency, and data integrity.
- Present concise, insight-driven performance summaries to executive leadership for informed decision-making.
- Strengthen reporting frameworks, internal controls, and audit readiness across business units.
3. Strategic Analysis & Decision Support
- Perform financial and operational analysis to support strategic planning and optimal resource allocation.
- Assess trends and key performance metrics to identify productivity, efficiency, and growth opportunities.
- Translate insights into actionable recommendations that enhance cross-functional alignment and performance.
4. Project Management & Operational Excellence
- Lead the execution of high-impact, cross-functional initiatives aligned with business objectives.
- Drive business performance reviews, including internal leadership forums and client-facing meetings.
- Partner on headcount planning, cost optimization, and effective resource utilization.
5. Stakeholder Engagement & Communication
- Act as a key interface with DPEs and external clients, ensuring clarity, alignment, and transparency.
- Build and sustain strong relationships with internal and external stakeholders to enable effective governance and planning.
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