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27/06 HR
Recruiter at Stratapps Solutions Private Limited

Views:454 Applications:139 Rec. Actions:Recruiter Actions:0

StratApps - Customer Success Manager (8-10 yrs)

Hyderabad Job Code: 1280286

- Serve as a central point of contact for some of our customers

- Develop an understanding of account strategies and our customers security and business priorities

- Manage escalations of complex problems, prioritize a demanding workload, delegate appropriately, and deliver results

- Enhance customer satisfaction through effective communication and engagement

- Coach and help develop a team of Customer Success Managers

- Manage the team day-to-day to ensure execution of contract terms and conditions

- Drive measurable outcomes in Customer Health, Adoption (Consumption & Usage), Reference-ability, Renewal Likelihood, Upsell / Cross-Sell Potential, and % Retention / Renewal

- Collaborate to ensure on-time and smooth delivery of customer projects

- Preempt and address customer issues and concerns, involving other members of the PANW team as appropriate

- Cultivate strong relationships with our customers in your region through professional services and customer success engagement


- Demonstrated experience in roles driving customer success and technology adoption

- Understanding of SaaS solutions and/or enterprise software; cybersecurity experience preferred

- Ability to lead, motivate and help prioritize competing priorities among the team

- Strong consulting and project management skills, with proven results working as a data-driven customer advisor

- Passionate about coaching and developing people

- Ability to multi-task and work in a dynamic environment with constant change to address emerging security risks and challenges

- Positive, growth-oriented mindset

- Thrives in a matrixed, team environment anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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