- Serve as a central point of contact for some of our customers - Develop an understanding of account strategies and our customers security and business priorities - Manage escalations of complex problems, prioritize a demanding workload, delegate appropriately, and deliver results - Enhance customer satisfaction through effective communication and engagement - Coach and help develop a team of Customer Success Managers - Manage the team day-to-day to ensure execution of contract terms and conditions - Drive measurable outcomes in Customer Health, Adoption (Consumption & Usage), Reference-ability, Renewal Likelihood, Upsell / Cross-Sell Potential, and % Retention / Renewal - Collaborate to ensure on-time and smooth delivery of customer projects - Preempt and address customer issues and concerns, involving other members of the PANW team as appropriate - Cultivate strong relationships with our customers in your region through professional services and customer success engagement Experience: - Demonstrated experience in roles driving customer success and technology adoption - Understanding of SaaS solutions and/or enterprise software; cybersecurity experience preferred - Ability to lead, motivate and help prioritize competing priorities among the team - Strong consulting and project management skills, with proven results working as a data-driven customer advisor - Passionate about coaching and developing people - Ability to multi-task and work in a dynamic environment with constant change to address emerging security risks and challenges - Positive, growth-oriented mindset - Thrives in a matrixed, team environment anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity

Hyderabad

StratApps - Customer Success Manager 

Job Description for StratApps - Customer Success Manager  in STRATAPPS SOLUTIONS PRIVATE LIMITED in  Hyderabad for (8-10) years of experience. Apply Now!