About Us:

- Straive (formerly SPi Global) is a global leader in AI-driven value creation, business transformation, and Global Capability Center (GCC) delivery empowering private-equity portfolio companies, midmarket firms, and enterprises with scalable, technology-enabled execution.

- We operationalize Data Analytics and AI for global enterprises, working with several Fortune 500 companies.

- We serve clients across industries, including Banking, Financial and Information Services, Retail, Media and Technology, EdTech, Science and Research, Logistics and Supply Chain, and Pharma & Life Sciences.

- Our strategically placed team of 20,000+ employees operates in nine countries: the Philippines, India, the United States, Nicaragua, Vietnam, the United Kingdom, Singapore, South Africa, and Canada.

Job Description:

The role supports a global ecommerce and social commerce financial crime program covering KYC/KYB, Sanctions, Transaction Monitoring, Enhanced Due Diligence, and regulatory reporting workflows.

Program Overview:

- This role supports a global FinCrime operations program for an ecommerce and social commerce environment.

- The operating model covers Transaction Monitoring, KYC/KYB, Sanctions, Enhanced Due Diligence, and regulatory reporting activities across a three-tier alert lifecycle.

- The team is transitioning from primarily manual reviews to an AI-augmented model.

- Low-risk reviews will increasingly be automated, and the remaining AI Delta will require human reviewers to validate AI-generated outputs for accuracy, completeness, evidence quality, and risk appropriateness.

- Because manual work will focus on higher-complexity exceptions, all roles require strong English reading comprehension, clear written English, structured case-note writing, and the ability to produce audit-ready narratives.

Experience Range:

- 4 to 6 years of experience in KYC/KYB, CDD, EDD, onboarding, periodic review, or related financial crime operations, including hands-on case review experience and people/process leadership exposure.

Location: Hanoi/ Ho Chi Minh, Vietnam.

- Candidate must be open for relocate to Vietnam.

- Candidate should have valid passport with minimum 3 Years of validity.

- SLA and Quality Expectations

- KYC/KYB data confirming, data screening, Checker 1 and Checker 2: 2 business days.

- Enhanced Due Diligence investigations: 14 business days.

- Sanctions case review and disposition: 1 business day.

- Transaction Monitoring L1/L2 review of monitoring rules: 25 calendar days.

- Minimum quality and completion expectation: 95% or above, subject to internal quality control and client quality review.

- Core KPIs include alert SLA adherence, quality score benchmarks, and documentation completeness.

Role Summary:

- Lead analysts handling KYC/KYB data confirming, data screening, document review, L2 investigations, and L3 EDD/Sanctions support.

- The Team Lead is accountable for production control, quality, escalation discipline, and consistent customer-risk assessment.

Key Responsibilities:

- Oversee KYC/KYB alert and case queues across L1 triage, L2 investigation, and L3 EDD support.

- Ensure analysts correctly review legal identity, business activity, ownership, controllers, connected parties, adverse media, PEP, sanctions, source of funds, source of wealth, and expected activity.

- Review escalations involving missing documents, refusal to provide information, high-risk ownership, adverse media, PEP with negative news, sanctions-related issues, and unresolved risk indicators.

- Coordinate with Sanctions teams to ensure KYC/KYB risk ratings reflect ownership/control exposure, connected-party screening, and sanctions-adjacent concerns.

- Monitor 2-business-day KYC/KYB activities and 14-business-day EDD investigations, ensuring timely handoffs and defensible narratives.

- Ensure case documentation is complete, evidence-backed, and ready for downstream EDD, sanctions, or compliance review.

- People, Queue and Quality Management

- Manage daily queue allocation, capacity planning, aging, SLA risk, attendance, productivity, and quality outcomes.

- Coach analysts on case judgment, evidence standards, written English, escalation quality, and AI output validation.

- Conduct huddles, calibration sessions, knowledge checks, refresher training, and targeted feedback based on QA defects.

- Review high-risk or aged cases, unblock escalations, and ensure timely handoffs across L1, L2, L3, QA, and compliance stakeholders.

- Track process performance, identify root causes for misses, drive corrective actions, and report risks early.

- Maintain process discipline, confidentiality, logical separation, and adherence to client playbooks and quality standards.

Key Skills and Experience:

- Strong command of written and spoken English, with ability to review and improve analyst narratives.

- Strong process-control mindset with experience managing SLAs, AHT, backlog, productivity, and quality metrics.

- Strong risk-based decision-making, with ability to balance policy requirements, source evidence, and operational urgency.

- Ability to interpret QA trends, coach to policy, handle ambiguity, and escalate material process risks.

- Comfort working in an AI-augmented operations model where analysts validate AI outputs rather than simply process low-risk cases.

Tools, Certifications and Domain Exposure:

- Experience leading financial crime teams in BPO, fintech, ecommerce, banking, payments, or digital platform environments.

- CAMS, CFE, CGSS, or equivalent certification is preferred.

- Ecommerce exposure or experience is preferred, especially in marketplace, social commerce, digital platform, fintech, payments, or online seller-risk environments