Job Title: Project Director

Location: Mumbai, India (Remote / Hybrid acceptable)

Experience: 15 - 18 Years

Department: Technology & Delivery

Program Governance & Financial Tracking (P&L):

- Establish, standardize, and enforce delivery governance across all constituent client projects.

- Track and optimize critical program KPIs including delivery velocity, critical path variance, defect density, and resource utilization.

- Monitor and manage the financial health of assigned accounts, actively tracking burn rates and implementing strategies to maintain or improve target profit margins.

Delivery Mechanics & Framework Management:

- Oversee projects executing under both Agile/Scrum and Hybrid delivery frameworks, ensuring teams maintain a predictable sprint cadence and release schedule.

- Review project plans and sprint backlogs to identify critical gaps in scope, resource allocation, and timeline.

- Actively resolve inter-project dependencies and delivery risks before they impact the integrated master schedule.

Escalation Management & Root Cause Analysis (RCA):

- Serve as the primary operational point of escalation for client accounts.

- Rapidly execute rigorous Root Cause Analyses (RCAs) for any delivery slippage, quality drops, or customer escalations, and immediately deploy structured, sustainable remediation plans.

Cross-Functional Operations & Capacity Management:

- Resource & Capacity Management: Partner closely with Recruitment to forecast capacity demands, address technical talent gaps, and streamline bench management.

- Operational Alignment: Collaborate with Presales during the tail-end of the sales cycle to ensure seamless transition gates, scope clarity, and accurate estimation handovers into active delivery.

- Financial Administration: Partner with the Finance team to guarantee operational hygiene.

- Ensure customer invoicing is accurate, verified against milestones/timesheets, and dispatched on time.

- Oversee the timely generation and tracking of vendor work orders (WOs).

- Compliance & Infrastructure: Coordinate with Internal IT and InfoSec to ensure all client-facing engineering environments comply with data security architectures and strict client compliance mandates.

Client Management & Professional Candor:

- Function as a trusted, confident advisory link between the client's leadership and internal engineering teams.

- Manage scope creep aggressively via formal change control; confidently negotiate delivery realities and push back constructively against unrealistic timelines or un-baselined requirements.

Candidate Profile & Qualifications:

- Experience: 15 to 18 years of progressive experience in IT delivery, with a proven track record of managing multi-project portfolios for external clients.

- Technical Domain Expertise: Proven experience directing complex external software engineering, product development, or technical consulting engagements.

- Methodology: Deep operational knowledge of Agile/Scrum and Hybrid delivery methodologies, including metrics tracking (burndown charts, velocity, cycle time).

- Financial Acumen: Strong understanding of project financials, gross margins, resource costing, and tracking profit metrics.

- Communication: Impeccable verbal and written communication skills, capable of providing direct, action-oriented updates to both internal C-suite executives and external client stakeholders.