Job Title: Collections Product Manager

Location: Bengaluru /Mumbai

Experience: 7 - 8 years

Function: Product Management

Industry: SaaS / Fintech Retail Debt Collections

About Client:

is a high-growth SaaS company specializing in retail debt collections.

Our platform enables lenders to intelligently manage collections strategy, optimize agency/agent performance, and engage borrowers across channels and products.

Were working with Indias leading NBFCs, Banks, and Fintechs to modernize collections from a legacy-heavy cost center to a data-driven, borrower-centric function.

Role Overview:

We are hiring a Collections Product Manager who can blend domain knowledge, product thinking, and business analysis.

The ideal candidate will have hands-on experience in collections strategy or collections product roles at a Bank/NBFC, with strong exposure to how technology and operations intersect in retail collections.

In this role, you will not only own the product roadmap but also drive client conversations, gather and analyze requirements, and prepare BRDs/FSDs to translate business needs into detailed product specifications.

Key Responsibilities:

Product Ownership:

- Own the roadmap for collections modules.

- Drive development and releases in partnership with design, tech, and analytics teams.

Client Engagement & Business Analysis:

- Act as the primary product interface for clients gather requirements, validate use cases, and align solutions to business goals.

- Conduct product discovery sessions, working closely with client strategy, operations, and risk teams.

- Prepare BRDs (Business Requirement Documents) and FSDs (Functional Specification Documents) for internal and external alignment.

- Ensure that platform customizations and configurations are well-documented and traceable.

Collections Domain Expertise:

Apply in-depth knowledge of:

- Retail lending products (e.g. personal loans, home loans, gold, consumer durables, two-wheeler, etc.)

- Collections buckets (soft/hard), settlements, restructures, write-offs.

- Performance benchmarking and borrower segmentation strategies.

Guide the team with practical insights into on-ground collection challenges and processes.

Execution & Continuous Improvement

- Translate business requirements into sprint-ready user stories and acceptance criteria.

- Own the QA sign-off from a business logic perspective.

- Track adoption, usage metrics, and customer feedback to continuously enhance the product.

Required Experience & Skills

58 years of experience in:

- Collections strategy or operations at a lending institution (Bank/NBFC) or

- Product/BA roles in a collections or lending tech company.

- Prior experience interfacing with clients, gathering requirements, and preparing BRDs/FSDs.

- Strong knowledge of the collections lifecycle, including allocation logic, agency management, and resolution tactics.

- Ability to work cross-functionally across tech, data, operations, and client teams.

- Excellent documentation and communication skills verbal, written, and presentation.

- Comfortable with tools like Excel, SQL (basic), JIRA, Figma/Miro, or equivalent.

Preferred (Good to Have)

- Experience in SaaS product companies catering to BFSI clients.

- Exposure to rules engines, automated workflows, or performance dashboards.

- Understanding of compliance and audit workflows in collections.