Straive - Payments Escalation Analyst

- We are hiring a Payment Escalations executive with expertise in managing and resolving payment-related issues, overseeing failure payments, and ensuring efficient assignment tracking.

- This role involves leading a team, investigating complex payment discrepancies, and collaborating with internal and external stakeholders to drive timely resolutions.

Key Responsibilities:

- Manage and resolve payment escalations, ensuring timely resolution of disputes and transaction discrepancies.

- Oversee failure payments, including trace & recalls, outgoing/incoming returns, and inbound payment discrepancies.

- Monitor and assign cases across payment investigation workflows, ensuring efficient tracking and resolution.

- Coordinate with financial institutions, payment processors, and internal teams to resolve escalated payment issues.

- Ensure compliance with global financial regulations and internal SLA-driven workflows.

- Analyze failure payment trends and recommend process improvements to enhance efficiency.

- Provide training and mentorship to junior analysts, ensuring best practices in payment dispute resolution.

- Maintain high accuracy in documentation and reporting, adhering to regulatory standards.

Requirements:

- 3- 4 years in payment investigations, reconciliation, or financial operations, with leadership experience.

- Proficiency in payment tracking tools, financial compliance platforms, and reconciliation software.

- Strong analytical mindset, leadership abilities, and effective communication skills.

- Experience in high-value payment investigations, risk assessment, and fraud detection within multiple payment schemes