Stories Homes - Retail Manager

Retail Manager

Description:

Key Responsibilities:

Sales & Business Development:

- Drive sales to meet or exceed monthly and annual targets.

- Analyze sales trends and identify opportunities for business growth.

- Implement effective strategies to maximize average bill value, upselling, and cross-selling.

- Coordinate with marketing for local promotional activities and campaigns.

- Track competitor activities and provide inputs for pricing and promotions.

Customer Experience Management:

- Ensure an exceptional and personalized customer experience at all times.

- Manage customer inquiries, complaints, and escalations professionally.

- Maintain long-term relationships with premium clients, architects, and interior designers.

- Ensure the showroom ambience and visual presentation meet brand and luxury standards.

Team Management:

- Supervise, train, and motivate showroom sales executives and support staff.

- Conduct regular performance reviews, coaching, and skill development sessions.

- Encourage team collaboration, accountability, and a customer-first culture.

Merchandising & Product Display:

- Coordinate with the visual merchandising team.

- Monitor stock movement and ensure best-selling items are always available.

- Plan periodic re-arrangements and new product launches in the showroom.

- Ensure product pricing, tags, and display information are up-to-date and accurate.

Inventory & Operations Management:

- Manage stock levels and coordinate with the warehouse and procurement teams.

- Oversee inward and outward stock movement, billing accuracy, and delivery schedules.

- Conduct regular audits to minimize damages, pilferage, and stock variances.

- Ensure all operational processes (billing, CRM entries, POS usage, etc.) are followed correctly.

Reporting & Administration:

- Prepare daily/weekly/monthly sales and performance reports.

- Track and report on conversion ratios, walk-ins, footfalls, and order status.

- Maintain discipline, punctuality, and adherence to company policies.

- Coordinate with HR, Accounts, and Logistics teams for administrative requirements