Role Summary:

- The Store Manager is responsible for managing the end-to-end operations of the company store in Bengaluru.

- The role focuses on achieving sales targets, maintaining brand standards, delivering an exceptional customer experience, managing store staff, and ensuring smooth day-to-day operations with profitability.

Key Responsibilities:

Sales & Business Development:

- Drive and achieve store sales targets and KPIs.

- Monitor daily, weekly, and monthly sales reports and take corrective actions.

- Implement local marketing activities and promotional campaigns to increase footfall.

- Identify opportunities to enhance customer engagement and sales conversion.

- Ensure strong visual merchandising that aligns with brand positioning.

Customer Experience:

- Ensure a world-class shopping experience through personalized customer service.

- Resolve customer queries and escalations effectively.

- Encourage team members to build long-term relationships with customers.

- Monitor NPS (Net Promoter Score), feedback, and implement improvements.

Store Operations:

- Oversee store opening and closing procedures, billing, cash management, and stock reconciliation.

- Ensure adherence to company SOPs and operational guidelines.

- Manage inventory levels, product replenishment, and prevent stock-outs or overstocking.

- Maintain visual merchandising, cleanliness, and hygiene as per company standards.

- Coordinate with the Area/Cluster Manager for operational support and updates.

Team Leadership:

- Recruit, train, and motivate store staff to deliver performance excellence.

- Conduct daily briefings, goal-setting, and performance appraisals.

- Foster a positive and productive work environment focused on teamwork and accountability.

- Schedule shifts and manage manpower to ensure adequate coverage during peak hours.

Financial Management:

- Manage store-level P&L and ensure profitability.

- Control operational expenses, minimize shrinkage, and reduce wastage.

- Track key financial metrics such as sales per square foot, basket size, and gross margin.

Compliance & Audit:

- Ensure compliance with company policies, statutory regulations, and safety standards.

- Maintain documentation for audits, inventory checks, and cash transactions.

- Conduct periodic self-audits to ensure process adherence and loss prevention.

Market Awareness:

- Stay updated on local market trends, competitor activity, and customer preferences.

- Share insights with regional teams to improve product mix or local campaigns.

Qualifications & Experience:

- Graduate in Business, Retail, Commerce, or related field.

- MBA preferred.

- 3-6 years in premium/lifestyle/fashion retail, with at least 2 years in a store leadership role.

- Leadership, sales acumen, customer service, team management, visual merchandising, and data-driven decision-making skills.

- Proficiency in POS, MS Office, and basic inventory management software.

- Willingness to work weekends, holidays, and flexible hours as per store schedule.

Key Performance Indicators (KPIs):

- Achievement of sales targets and conversion rates.

- Customer satisfaction and feedback scores (NPS).

- Inventory accuracy and shrinkage control.

- Store profitability and cost control.

- Staff performance and retention.

- Visual merchandising and audit compliance.

Salary & Benefits (Indicative):

- Monthly incentives linked to sales and performance.

- Standard employee benefits (PF, ESI, insurance).

- Staff discounts, uniform, and learning programs.